About Us: –

Pioneer Diagnostic Center is the diagnostic center that give medical diagnoses with advanced imaging equipment, e.i 1.5 T MRI, CT scan, Permanent Magnetic MRI, Mammography, Ultrasound, ECO & X-Ray.

We have three branch No 1 Bole Road Alem Building, No 2 Gotera Condominium inside Hallelujah Hospital, No 3 inside Radio Fana, No 4 Megenagna inside Lancet Hospital.  Our moto is HELPING DOCTORS HELPING PATIENS

Job Responsibilities: –

• Manage branches operational assistant managers & department team leaders and participate in development of training material.
• Collaborate with the COO in the management of resources, budget, billing and inventory.
• Supervise day-to-day operations, programs and new program development,
• Manage quality assurance as well as safety programs and Ensure Regulatory Compliance
• Optimize patient flow and patient access.
• Tracking operating results and collaborate in strategies that help enhance revenue.
• Timely handling of work queues
• Verify high quality patient experience.
• Analyze and review monthly metrics
• Serve as an on-site resource to improve front-end efficiency.
• Responsible for workflows that ensure proper continuity of care.
• Effectively communicate and work collaboratively on all levels.
• Regular meeting with department supervisor.
• Regularly update the COO regarding the operation work.
• Timely flow up incident report, which is send from department supervisor, discuss with the responsible parties, take appropriate active and report to the COO.
• Regularly (Monthly, quarterly) work report for COO.
• Support the COO in the development of all operation department manual, SOP, Protocols, training of staffs and other related documents.
• Timely conduct customer satisfaction survey periodically and review with COO and the Management.

No of Required:

1(One)

Minimum Job Requirements

• Bachelor’s degree or above with Medical Background,
• 5 – 10 years of relevant work experience
• Knowledge and experience in organizational effectiveness and operations management
• Knowledge in quality assurance and compliance programs
• Knowledge of business and management principles and practices
• Knowledge of financial and accounting principles and practices
• Knowledge of human resource principles and practices
• Knowledge of project management principles and practices
• Information technology skills
• Experience with complex scheduling and coordination
• Strong analytical/ problem-solving skills, with the ability to grasp and synthesize findings, develop alternative solutions, and clearly articulate recommended options.
• Excellent organization, interpersonal, customer service, problem solving, written and verbal communication skills.
• Ability to analyze complex and non-routine issues with creative solutions, operate effectively in a fast-paced environment and respond to changes with flexibility to meet the demand of multiple deadlines.
• Demonstrated administrative, office coordination, project management capability.
• Supervisory experience in operations and/or customer service