Job Objective:

The role ofthis positionis to ensure that the branch cash management, reconcile book of accounts, transaction checking , document authentication (KYC) and archiving documents of the branch as per the bank’s policy, procedure, guideline and other pertinent regulation. Therefore performing your job in high professional manner will contribute to achieve organizational vision and strategic objectives (i.e. Business growth, Operational excellence and Digitalization)

Reports Directly To:   Branch Manager

Sector: Branch Banking

Supervises: BOO, JO, Bank trainee, cash office service attendant

Key Job Duties and Responsibilities:

General Duties

• Manages the branch cash Operation;
• Manages the reconciliation of book of account
• Manages transaction checking
• Manages document authentication (KYC)
• Effective utilization of resources

Specific Duties

• Ensures customer queries and complaints properly handles;
• Facilitate efficient and high quality service to customers;
• Manage and maintain positive relationship with customer and staffs;
• Promote new and existing banks products, service and digital banking to the customers;
• Enhance the banks image through pro-active handle customers and maximizes their satisfaction;
• Ensures that all performer comply with regulatory standards, bank’s policies, procedure  and code of conduct;
• Ensure the fulfillment of overall tasks that have given to execute customer-focused service in the process;
• Set team objectives, goals , and performance standards and facilitate team’s alignment and goal cascading;
• Adhere strictly to compliance and operational risk controls in accordance with the bank’s and regulatory standards and policies;
• Ensure that tasks are completed to the agreed standards within the agreed delivery time;
• Countersigns on document and transaction tickets and approve payments;
• Supervise the operation activities (i.e. general ledger management, cash operations, transaction checking and archiving , and logistics) in the Branch;
• Coordinates and develop annual/quarter/monthly operational plan for the branch’s ;
• Ensures all books of accounts are balanced against GL and reconciliation of ATM and POS transaction;
• Monitor service levels against customer expectations;
• Follow up the document authentication processes;
• Follow up timely settlement of suspense accounts;
• Handles cash vault dually and keeps confidentially the combination code of the branch vault and ATM;
• Prepare and implement periodic job rotation plan  for the Branch Operation team;
• Approve payment of general expense items;
• Ensure that sufficient stock of forms and stationary materials are maintained;
• Assess continuously the work of the Branch operation team;
• Set team objectives, goals and performance standards of the team’s in collaboration with  Branch Manager;
• Regularly appraise the work of Branch Operations staff members;
• Review and consolidate Branch budgets;
• Ensures the branch  documents are safely and properly archive;
• Follow –up and rectify discrepancy reported by Internal auditors;
• Analyze needs, asses the capacities of  staff, and propose continuous education (e.g. training plan, TOT, seminars);
• Motivate and coach the Branch Operation team;
• Creates  conducive work environment in the branch;
• Authorizes the transactions;
• Handles petty cash;
• Analyzes the genuineness of expenses incurred by the branch;
• Examine cash excess and cash shortage;
• Ensure Reconcile, settles suspense accounts and produce periodic report of accounts balance;
• Overviews and checks all cash processes are properly executed and ensures compliance with all internal controls, standards and limits;
• Counter sign the daily cash book;
• Ensure cash operation, balance at the half  day and end of day;
• Follow the cash holding limit of the branch is not violate;
• Ensure the end of day closing cash operation correctly and accurately;
• Ensure Process clearance of negotiable instruments;
• Perform other related duties given by the supervisor.

Key performance Indicators: Strategic and operational efficiency and effectiveness such as:

• Standard Delivery Time;
• Customer satisfaction;
• Number of customer complain;

Summary of Key Competency,  Educational and Professional Requirements:

Education: B.A Degree in Business related fields.

Experience: 5 Years of service in Banking industry,of which one year in Banking operation job family

Summary of Key Competency Requirements

Leadership Competency:

• Self-awareness
• Ability to Motivate employee
• Ability to inspire and influence
• Commitment and time management
• Manage feedbacks
• Problem solving
• Build high performing team
• Coaching and mentoring
• Effective Communication

Organizational Value Competency

• Customer Satisfaction
• Integrity
• Team work and collaboration
• Caring for our Community

Technical Competency

• Good inter personal skill
• Basic computer skill and certified in bank applications
• Knowledge of branch banking procedure
• Flexible and adapt new environment
• Strong personal commitment to learn particular skill
• Ability to manage work
• Comply to bank code of ethics
• Acts with integrity
• Negotiation skill