Job Objective:

To attain customers request and provide efficient and high quality service or reconciliation book of accounts or checks and control transaction and archiving documents of the branch as per the bank’s policy, procedure, guideline and other pertinent regulation.

Main Duties and Responsibilities:

• Reconcile the branch book of account, check transaction and archive document, provide efficient and high quality service, process bulk payments, and document authentication for new opened account.
• Deliver efficient and high quality service to customers and handle their queries and complaints.
• Maintain positive relationship with customer and staffs.
• Enhance the bank’s image through pro-actively handling customers’ and maximization of their satisfaction.
• Countersign on documents and transaction tickets.
• Comply strictly the regulatory standards, bank policies, procedure and code of conduct.
• Perform each tasks with the bank’s standards and timescales and adhere strictly to compliance and operational risk controls.
• Works towards the achievements of the teams and individual task.
• Promote the bank’s products, service and digital banking to the customers.
• Participates in the resource mobilization activities.

Assigned at back office transaction processing (Back office maker)

• Attend customer at the back properly with due respect.
• Process non-cash transactions and bulk payment.
• Process clearance of negotiable instrument.
• Balance daily non-cash tickets against the respective accounts.
• Identify, verify and scan customers’ and authorized staffs’ signatures.
• Prepare non-cash tickets/instrument.
• Authenticate all opening documents.
• Perform other related duties given by the supervisor.

Assigned at transaction checking and documentation:

• Check account opening, alternative channels recruitment application form, cash and non-cash transactions, amend or change profile, and termination of product, services and contract.
• Report immediately or regularly any procedure violation or loss events.
• Archive safely all documents under his/her custody.
• Make surprise checking of cash and non-cash items.
• Record discrepancies and follow-up rectification on time.
• Collect, take run up and balance all cash and non-cash transaction source document from each performer against the system on same date.
• Take surprise run-up of tracer and outstanding items.
• Dispatch bank statements.
• Check that the cash holding limit of the branch and the performer.
• Identify areas of risk and non-compliance with procedures.
• Perform other related duties given by the supervisor.

Assigned at transaction Reconciliation:

• Balance all books of accounts against General Ledger on daily basis.
• Reconcile ATM, and POS transaction on daily basis.
• Ensure all adjustment transaction are properly posted.
• Settle all suspense accounts timely.
• Prepares suspense aging report regularly.
• Prepare and sign on back office transaction document/ticket.
• Keep reconciliation document for further reference.
• Follow the clearance of negotiable instruments and timely settlement.
• Perform other related duties given by the supervisor.

Main Duties and Responsibilities:

• Manage the branch cash Operation, the reconciliation of book of account, transaction checking, and document authentication (KYC).