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16 May 2023

Grade I Branch Operation Manager at Bank of Abyssinia

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Job Description


In an era where commercial banking services were in an inchoate stage and striding towards transforming different sectors of the economy, Bank of Abyssinia’s founders believed in the need for a bank that gives comprehensive commercial banking services. Thus, the Bank of Abyssinia (BoA) was open for business in 1996 with enthused initiation and determination.

Job Objective:

To ensure that the branch cash management, reconciliation of book of accounts, transaction checking , document authentication (KYC) and archiving documents of the branch are handled as per the bank’s policy, procedure, guideline and other pertinent regulation.

Job Duties and Responsibilities:

General Duties and Responsibilities:

  • Participate in the Development of Branch plans (such as operational plan, marketing plans and sales plan) and objectives and review and consolidate same.
  • Coordinate and manage the overall banking operation activities in the branch.
  • Participate in the Preparation of the Branch’s budget and track its implementation,
  • Ensure effective and proper utilization of resources;
  • Analyze needs, asses the capacities of staff, and propose continuous education (e.g. training plan, TOT, seminars);
  • Coach and mentor employees within the branch towards effective career development,
  • Set goals, objectives, performance standards of the team’s in collaboration with Branch Manager and signs an agreement with performers, and evaluate the periodic performance of his/her subordinates.
  • Prepare, Review and upon approval, submit functional reports to relevant organs and work closely with the branch teams for same,
  • Manage disciplinary concerns of the Branch’s staff.

Main Duties and Responsibilities:

  • Manage the branch cash Operation, the reconciliation of book of account, transaction checking, and document authentication (KYC).
  • Ensure the proper handling of customer queries and complaints, and manage and maintain positive relationship with customer and staffs.
  • Promote new and existing bank’s products, service and digital banking to the customers and facilitate efficient and high quality service to customers.
  • Enhance the bank’s image through pro-active handling of customers and maximization of their satisfaction.
  • Ensure that all performer comply with regulatory standards, bank’s policies, procedure and code of conduct.
  • Ensure the fulfillment of overall tasks that have given to execute customer-focused service in the process.
  • Facilitate team’s alignment to objectives, goals , and performance standards and facilitate goal cascading;
  • Adhere strictly to compliance and operational risk controls in accordance with the bank’s and regulatory standards and policies.
  • Adhere strictly to compliance and operational risk controls in accordance with the bank’s and regulatory standards and policies.
  • Ensure that tasks are completed to the agreed standards within the agreed delivery time.
  • Countersigns on document and transaction tickets and approve payments.
  • Supervise the operation activities (i.e. general ledger management, cash operations, transaction checking and archiving, and logistics) in the Branch.
  • Coordinates and develop annual/quarter/monthly operational plan for the branch’s;
  • Ensure all books of accounts are balanced against GL and reconciliation of ATM and POS transaction.
  • Monitor service levels against customer expectations.
  • Follow up the document authentication processes.
  • Follow up timely settlement of suspense accounts.
  • Handles cash vault dually and keeps confidentially the combination code of the branch vault and ATM;
  • Prepare and implement periodic job rotation plan  for the Branch Operation team;
  • Approve payment of general expense items;
  • Ensure that sufficient stock of forms and stationary materials are maintained;
  • Regularly assess and appraise the work of Branch Operations staff members;
  • Ensures the branch  documents are safely and properly archived;
  • Follow –up and rectify discrepancy reported by Internal auditors;
  • Motivate the Branch Operation team;
  • Creates  conducive work environment in the branch;
  • Authorizes the transactions and counter sign the daily cash book;
  • Handles petty cash;
  • Analyzes the genuineness of expenses incurred by the branch;
  • Examine cash excess and cash shortage;
  • Ensure Reconciliation, settles suspense accounts and produce periodic report of accounts balance;
  • Overviews and checks all cash processes are properly executed and ensures compliance with all internal controls, standards and limits;
  • Counter sign the daily cash book;
  • Ensure cash operation, balance at the half  day and end of day;
  • Follow the cash holding limit of the branch is not violate;
  • Ensure the end of day closing cash operation correctly and accurately;
  • Ensure Process clearance of negotiable instruments;
  • Perform other duties assigned by appropriately instituted Supervisory Management.

Job Requirement

Education: BA Degree in Accounting, Management, Marketing, Banking and Finance, Economics or other business related fields

Experience: Minimum of 5 years banking experience. Experience in supervisory role is advantageous.





Method of Application

Submit your CV and Application on Company Website : Click Here

Closing Date : 19 May. 2023





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