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10 May 2022

Grade I Branch Manager (Tora Branch) at Bank of Abyssinia

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Job Description


Job Objective:

The role of this position is to ensure the overall banking operation activities of the branch perform as per the bank’s policy, procedure, guideline and other pertinent regulation. Therefore performing your job in high professional manner will contribute to achieve organizational vision and strategic objectives (i.e. Business growth, Operational excellence and Digitalization)

Reports Directly To: District Manager

Sector: Branch Banking

Supervises: Manager Branch Business and Manager Branch Operation

Key Job Duties and Responsibilities:

General Duties

  • Plan, coordinates and manage the overall banking operation activities in the branch
  • Represent the branch
  • Effective utilization of resources

Specific Duties

  • Ensures customer queries and complaints properly handles;
  • Facilitate efficient and high quality service to customers;
  • Manage and maintain positive relationship with customer and staffs;
  • Promote new and existing banks products, service and digital banking to the customers;
  • Enhance the banks image through pro-active handle customers and maximizes their satisfaction;
  • Ensures that all performer comply with regulatory standards, bank’s policies, procedure and code of conduct;
  • Ensure the fulfillment of overall tasks that have given to execute customer-focused service in the process;
  • Set team objectives, goals , and performance standards and facilitate team’s alignment and goal cascading;
  • Adhere strictly to compliance and operational risk controls in accordance with the bank’s and regulatory standards and policies;
  • Ensure that tasks are completed to the agreed standards within the agreed delivery time;
  • Plan, coach, manage and coordinate the overall branch management;
  • Work closely with the branch teams in annual plan development and implementation;
  • Enhance the Branch’s competitive position;
  • Review and consolidate Branch budgets;
  • Perform regular assessment of all branch –related work practices;
  • Evaluate annual plans, such as operational plan, marketing plans and sales plan…
  • Support Branch staff in developing, managing, and growing customer relationships;
  • Ensure compliance and monitoring is in place in accordance with rules , regulations, and standards;
  • Keep District management regularly informed of trends and development in the Branch environment;
  • Synchronize the work and communicate constraints and problems with the District Manager;
  • Rectifies audit report  findings;
  • Analyze needs, asses the capacities of staff, and propose continuous education (e.g. training plan, TOT, seminars);
  • Creates conducive work environment for the customers and staff;
  • Check and approve balance confirmation;
  • Motivates and coaches all branch staff to deliver high quality service;
  • Implement the designed strategy for business growth, operational excellence and digitalization;
  • Measure branch staffs’ performance periodically;
  • Represent the Branch in social and official affairs and handle correspondences;
  • Ensure effective and proper utilization of resources;
  • Ensure all document related to credit and international banking are properly and timely forwarded to the respective departments;
  • Coordinate the marketing efforts of the branch;
  • Perform other related duties given by the supervisor.

Key performance Indicators: Strategic and operational efficiency and effectiveness such as:

  • Amount of resource mobilized;
  • Number of customer recruited;
  • Customer satisfaction;

Job Requirement

Education: B.A Degree in Business related fields.

Experience: 7 Years of service in Banking industry,of which one year in Banking operation job family

Summary of Key Competency,  Educational and Professional Requirements:

Leadership Competency:

  • Self-awareness
  • Ability to Motivate employee
  • Ability to inspire and influence
  • Commitment and time management
  • Manage feedbacks
  • Problem solving
  • Build high performing team
  • Coaching and mentoring
  • Effective Communication

Organizational Value Competency

  • Customer Satisfaction
  • Integrity
  • Team work and collaboration
  • Caring for our Community

Technical Competency

  • Good inter personal skill
  • Basic computer skill and certified in bank applications
  • Knowledge of branch banking procedure
  • Flexible and adapt new environment
  • Strong personal commitment to learn particular skill
  • Ability to manage work
  • Comply to bank code of ethics
  • Acts with integrity
  • Customer relationship management
  • Sales and marketing skill
  • Negotiation skill




Method of Application

Submit your CV and Application on Company Website : Click Here

Closing Date : 13 May. 2022





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