In an era where commercial banking services were in an inchoate stage and striding towards transforming different sectors of the economy, Bank of Abyssinia’s founders believed in the need for a bank that gives comprehensive commercial banking services. Thus, the Bank of Abyssinia (BoA) was open for business in 1996 with enthused initiation and determination.
The name Abyssinia resembles bravery and character which are the core attributes of BoA. Its identity is demarcated with a sense of hope, optimism, and belief as it is perfectly displayed in its logo, the Adey Abeba. Adey Abeba brings the promise of a new beginning. BoA brings that very sense to all the customers it engages with. Working with and through BoA brings sustained success with the help of a bank that is a symbol of determination and hard work.

Job Objective

To ensure the overall banking operation activities of the branch perform as per the bank’s policy, procedure, guideline and other pertinent regulation.

Job Duties and Responsibilities:

General Duties and Responsibilities:

• Develop Branch plans (such as operational plan, marketing plans and sales plan) and objectives and, lead & evaluate in their implementation.
• Coordinate and manage the overall banking operation activities in the branch.
• Prepare the Branch’s budget and track its implementation,
• Represent the Branch,
• Ensure effective and proper utilization of resources;
• Analyze needs, asses the capacities of staff, and propose continuous education (e.g. training plan, TOT, seminars);
• Coach and mentor employees within the branch towards effective career development,
• Sets goals, objectives, performance standards and signs an agreement with performers, and evaluate the periodic performance of subordinates,
• Prepare, Review, approve and submit functional reports to relevant organs and work closely with the branch teams for same,
• Manage disciplinary concerns of the Branch’s staff.

Main Duties and Responsibilities:

• Ensures customer queries and complaints properly handled;
• Facilitate efficient and high quality service to customers;
• Manage and maintain positive relationship with customer and staffs;
• Promote new and existing banks products, service and digital banking to customers;
• Enhance the banks image through pro-active handling of customers and maximizes their satisfaction;
• Ensures that all performer comply with regulatory standards, bank’s policies, procedure and code of conduct;
• Ensure the fulfillment of overall tasks that have given to execute customer-focused service in the process;
• Adhere strictly to compliance and operational risk controls in accordance with the bank’s and regulatory standards  and policies;
• Ensure that tasks are completed to the agreed standards within the agreed delivery time;
• Plan, coach, manage and coordinate the overall branch management;
• Enhance the Branch’s competitive position;
• Perform regular assessment of all branch –related work practices;
• Support Branch staff in developing, managing, and growing customer relationships;
• Ensure compliance and monitoring is in place in accordance with rules , regulations, and standards;
• Set team objectives, goals , and performance standards and facilitate team’s alignment and goal cascading;
• Adhere strictly to compliance and operational risk controls in accordance with the bank’s and regulatory standards  and policies;
• Ensure that tasks are completed to the agreed standards within the agreed delivery time;
• Plan, coach, manage and coordinate the overall branch management;
• Work closely with the branch teams in annual plan development  and implementation;
• Enhance the Branch’s competitive position;
• Review and consolidate Branch budgets;
• Perform regular assessment of all branch –related work practices;
• Evaluate annual plans, such as operational plan, marketing plans and sales plan…
• Support Branch staff in developing, managing, and growing customer relationships;
• Ensure compliance and monitoring is in place in accordance with rules , regulations, and standards;
• Creates conducive work environment for the customers and staff;
• Check and approve balance confirmation;
• Motivates all branch staff to deliver high quality service;
• Implement the designed strategy for business growth, operational excellence and digitalization;
• Represent the Branch in social and official affairs and handle correspondences;
• Ensure all document related to credit and international banking are properly and timely forwarded to the respective departments;
• Coordinate the marketing efforts of the branch;
• Perform other duties assigned by appropriately instituted Supervisory Management.

Job Requirement

Education: MA/BA Degree in Accounting, Management, Marketing, Banking and Finance, Economics or other business related fields.

Experience: Minimum of 6/8 years banking experience, Experience in supervisory role is advantageous.

Required Work Experience : 6