In an era where commercial banking services were in an inchoate stage and striding towards transforming different sectors of the economy, Bank of Abyssinia’s founders believed in the need for a bank that gives comprehensive commercial banking services. Thus, the Bank of Abyssinia (BoA) was open for business in 1996 with enthused initiation and determination.

Job Duties and Responsibilities:

General Duties and Responsibilities:       

• Coordinate and manage the overall banking operation activities in the branch.
• Participate in the Preparation of the Branch’s budget and track its implementation,
• Ensure effective and proper utilization of resources;
• Analyze needs, asses the capacities of staff, and propose continuous education (e.g. training plan, TOT, seminars);
• Coach and mentor employees within the branch towards effective career development,
• Set goals, objectives, performance standards and signs an agreement with performers, and evaluate the periodic performance of his/her subordinates.
• Prepare, Review and upon approval, submit functional reports to relevant organs and work closely with the branch teams for same,
• Manage disciplinary concerns of the Branch’s staff.

Main Duties and Responsibilities:

• Participate in the Development of Branch plans (such as operational plan, marketing plans and sales plan) and objectives and review and consolidate same.
• Plan and manage the sales and customer service activities of the activities of the branch.
• Sale of bank products, services and digital banking.
• Handle the customer request.
• Maintain relationship management with customers.
• Ensure the proper handling of customer queries and complaints, and manage and maintain positive relationship with customer and staffs.
• Promote new and existing bank’s products, services and digital banking to the customers and facilitate efficient and high quality service to customers.
• Enhance the bank’s image through pro-active handling of customers and maximization of their satisfaction.
• Ensure that all performer comply with regulatory standards, bank’s policies, procedure and code of conduct.
• Ensure the fulfillment of overall tasks that have given to execute customer-focused service in the process.
• Ensure that good relationship maintained with developmental partner and high value customers.
• Adhere strictly to compliance and operational risk controls in accordance with the bank’s and regulatory standards, policies and practices.
• Countersigns on document and transaction tickets and approve payments.
• Supervise the business activities in the branch.
• Work closely with the branch teams in annual plan development.
• Evaluate continuously the work of the Branch business team.
• Motivate the Branch Business team.
• Prepare and implement periodic job rotation plan for the Branch business team.
• Ensure that all Branch transactions are processed accurately and efficiently.
• Responsible for management and maintenance of all bank products, services and digital banking.
• Coordinate the marketing efforts of the branch.
• Evaluate periodically the marketing and sales plans.
• Follow–up and rectify discrepancy reported by internal auditors.
• Create conducive working environment for the customers and staff.
• Engage fully in the resource mobilization activities.
• Authorizes transactions.
• Ascertains that all transactions are authorized on same date as per the standard.
• Keep cash indemnity savings account passbook of the officer and updates the balance on the system monthly.
• Manage and approve transactions on inactive current accounts as required.
• Measure Branch Business staffs’ performance periodically.
• Ensure all document related to credit and international banking are properly and timely forwarded to the respective departments.
• Ensure all loan request of customers are properly and timely forwarded to the respective departments as per credit procedure.
• Prepare reminder to the customer or take action for those customers who write a cheque without Sufficient balance as per NBE directive and report to Branch Banking;
• Perform other duties assigned by appropriately instituted Supervisory Management

Job Requirement

Education: BA Degree in Accounting, Management, Marketing, Banking and Finance, Economics or other business related fields.
Experience: Minimum of 6 years banking experience. Experience in supervisory role is advantageous.

Place of Work: Gembie and Baro Mado Branches (Jimma District)