At Nokia, we create technology that helps the world act together. As a trusted partner for critical networks, we are committed to innovation and technology leadership across mobile, fixed and cloud networks. We create value with intellectual property and long-term research, led by the award-winning Nokia Bell Labs. Adhering to the highest standards of integrity and security, we help build the capabilities needed for a more productive, sustainable and inclusive world.

Come create the technology that helps the world act together

Nokia is committed to innovation and technology leadership across mobile, fixed, and cloud networks. Your career here will have a positive impact on people’s lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world.

We challenge ourselves to create an inclusive way of working where we are open to new ideas, empowered to take risks, and fearless to bring our authentic selves to work

What you will learn and contribute to

The role of the Fuel Manager is to execute all day-to-day activities around administration, billing, fraud prevention, and customer service for fuel card programs in Ethiopia. In this role, the Fuel Manager will build strong relationships with Account Executives, drivers, and fleets, understand their expectations, and ensure accuracy and high quality of all deliverables. Working effectively in a team environment, with internal operating groups and vendors; managing client expectations, coordinating problem resolution, and implementing process improvement is critical to this role.

• Understand fuel program features and benefits
• Understand and anticipate client needs and expectations
• Interpret and follow up on various issues and tasks concerning Fuel Operations
• Establish effective communication channels with drivers, co-workers, and vendors
• Consistently maintain daily involvement with customer-related service issues
• Respond to requests from clients, drivers, and internal departments
• Partner with Account Executives, Account Managers, Fleets, and Drivers to handle inquiries and resolve issues
• Ensure consistent performance within customer Service Level Agreements
• Effective vendor and partners managements
• Proper Fuel Planning and implementation

Quality Management

• Maintain established quality and productivity standards
• Follow and maintain documentation for department processes and procedures
• Follow appropriate internal controls and protocols
• Handle escalated issues and bring those to the Management attention
• Understand Wheels business rules and the downstream impact

Administration/Other

• Support Management with new account set-ups and other onboarding tasks
• Administer Cards and PIN orders, cancellations, and transfers
• Ensure billing and payment functions are completed accurately and on time
• Review and escalate high-value or suspicious transactions
• Run online vendor, Fleet View, and internal reports as needed
• Make appropriate determinations by using the Fuel Profile system
• Maintain central files for clients and vendors
• Process restriction and limit changes
• Update the fuel and vendor systems with additions and deletions
• Set up and maintain International (Canada and Puerto Rico) accounts
• Handle special client requests
• Support organizational and department goals, objectives, and quality initiatives
• Assist partner, Supervisor, and Coordinator with process improvements
• Establish and maintain communication channels with clients, drivers, and other team members
• Support continuous changes within Wheels and vendor systems

Your skills and experience

• Degree and a minimum of 5-7 years relevant work experience

Nokia is committed to inclusion and is an equal opportunity employer

Nokia has received the following recognitions for its commitment to inclusion & equality:

• One of the World’s Most Ethical Companies by Ethisphere
• Gender-Equality Index by Bloomberg
• Workplace Pride Global Benchmark
• LGBT+ equality & best place to work by HRC Foundation

At Nokia, we act inclusively and respect the uniqueness of people.

Nokia’s employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law.

We are committed to a culture of inclusion built upon our core value of respect.