THE HUB HOTEL has the following vacant posts in its hotel located in Bole Sub-city, Woreda 3, House Number 2443 along the road from Bole Medhanialem Church to MOENCO/Hayat Hospital.

Summary of the job:

Coordinates and supervises the Front Office, reservations and Bell activities and helps ensure overall guest satisfaction by resolving problems and providing exemplary customer service. Assists in training Front Office Agents/Receptionists and Bell Persons, evaluates their performance and manages shift schedules. Also prepares financial and operational reports for management to review.

Department:  Marketing, Sales and Customer Relations

Job Location:  IN ANY OF HUB HOTEL HOLDINGS

Reports to:  The Marketing, Sales and Customer Relations Manager

Supervises:  Front Office Agents/Receptionists

Skills required: 

• Outgoing personality and interpersonal communication skills
• exceptional customer relations skills
• excellent computer skill
• good math and analytical skills
• organized and immaculate
• good leadership skill
• multi-tasking, good composure
• good time management
• negotiation skills and ability to maintain calm
• polite and patient composure in stressful situations

Job Knowledge:

• Front Office Supervision
• Property Management System software
• customer and personal service, public safety and security
• administrative and clerical procedures
• sales and marketing and training

Physical Demands:

• Requires standing
• talking and hearing
• frequently required to used hands to finger
• handle or feel objects, tools, or controls
• occasionally required to walk
• sit and reach with hands and arms
• constantly required to lift and/or move medium weighing objects
• requires close vision
• peripheral vision and the ability to differentiate between colors.

Qualification Requirement:

• BA in Hotel Management or Diploma in Front Office Supervision, Hotel Operation.

Experience Requirement:

• two or more years’ experience for a degree graduate and four years’ or more experience in front office supervision for a diploma holder.