BekDes Group is a Group of company who works as a sister company in diverse business Sector in the idea of quality product and service delivering to the customer.

Job Summery

The receptionist and travel coordinator responsible for handling a variety of administrative support tasks, including answering phones, receiving visitors, preparing meeting and training rooms, sorting and distributing mail, and making travel plans.

Key Duties and Responsibilities:

Travel Desk Responsibility

• Travel Ticket: – Research and compare available travel to identify the best available option for each travel need, Booking depending on Proposed date, Process the ticket, Prepare the all necessary documents, get approval and sending payment confirmation letter to the travel agent & Follow-up the payment
• Travel Visa Requesting & Follow up Process: – Contact and get details information from the request Embassy, prepare documents, process and follow-up
• Hotel Reservation for Guest: – Choosing the hotel, collect preform invoice, send for approval, Booking, preparing confirmation letter and settle the payment
• Yearly Hotel agreement renews: – Select hotels (location, quality and price), Collect preform form hotels, if needed attending meetings, submit the proposal and getting approval from the immediate supervisor/ managers and sign off the contract.

Receptionist Responsibility

• Receiving visitors at the front desk by greeting, welcoming, directing and announcing them appropriately
• Answering screening and forwarding incoming phone calls
• Provide basic and accurate information in person or via phone /email
• Ensure reception area is tidy and presentable, with all necessary stationery and material
• Maintain office security by following safety procedures and controlling access via reception desk
• Schedule appointment for guests ensuring that they are booked for correct service at the most convenient times
• Check guests in and out of their appointment, keep tracking of their service history and preferences
• Perform other clerical receptionist duties such as filling, photocopying and faxing
• Provide excellent customer services to guests
• Handle guest questions and concerns promptly, professionally and courteously
• Handle customers complaints or concerns in professional and tactful manner, escalating them to the manager
• Collect monthly report from each location/ department & report to the concerned party.
• Perform other duties as and when assigned

Location: Addis Ababa

Employment Type: Full time

Qualification

• Bachelor’s degree in Hospitality Management, Tourism, Business Administration, or related field with a minimum of 3-year relevant experience
• Excellent communication and customer service skills.
• Strong organizational skills and attention to detail.
• Proficiency in travel booking systems and Microsoft office application