Job Summery

• Supervise overall activities of the front office.
• Ensure consistent high standard of guest service is made.
• Handle all emergencies that occur behalf of the Front Office.
• Promote sales and maintain awareness of sales.
• Monitor customer feedback and advice Front Office Management.
• Review, maintain and amends system and procedures of Front office Department
• Handle and co-ordinate group reservation, bill settlement e.t.c. – Tour and establish the hotel standards of services are maintained

Job Requirement

Required Qualification: Fluent in written and spoken English and Amharic. An additional language would be an advantage degree from a well- recognized university or college. Very good, proven IT skills especially Word, Excel and Power point and an excellent working knowledge of CNET. Highly organized and proven record of ability to lead a team effectively. Minimum of four years’ experience in a managerial position, preferably in a four or five star hotel. Willingness to work flexibly and ability to work under pressure. Good analytical thinker and problem solver

Critical Selection Criteria

• General
• Prior hotel experience
• Positive outlook
• Team player
• Goal Oriented
• Willingness to work on shift basis

Skills:

• Proficiency in Computer applications and hotel software
• Strong human relations /interpersonal skill
• Problem solving skills
• Adaptability/flexibility
• Good planning and organizing skills

Language:

• Excellent communication skill and good knowledge of English language
  Software:
• CNET Software knowledge
• Additional Requirements: Certificate of Competency (COC) is an advantage where relevant.

Place of Work: Addis Ababa, Ethiopia.