About the Role

This is a field based role. The Field Manager will be based in the field alongside their team and among others, manage the field operations of that team. Experience having managed and led teams in the field is strictly required.

Duties and Responsibilities

Risk management

• Assess underlying causes of risks related to GiveDirectly’s unconditional cash transfer programs
• Take the lead in investigating suspected fraud and abuse, including communicating appropriate matters to the Program Manager for the necessary escalation and / or resolution.
• Lead the internal program audit team in detection of risks such as safeguarding, fraud, abuse, undeclared conflicts of interest; by ensuring confidential reporting, proactive detection, in-depth investigations and case management of the risks whenever they occur.
• Provide the lead in examining the quality of the program team’s data against set GD data quality standards and report any cases of inconsistency.

Program management

• Develop and own team work plans for all projects
• Work with other GD global data teams to develop survey tools required to perform the function.
• Conduct team quality checks through field and remote calls shadowing and data reviews of team investigations and case notes
• Ensure cases and issues open for investigation are resolved as per the set timelines
• Create and maintain reports and dashboards that reflect team performance in relations to the set team target.

People Management

• Model ethical behavior that encourages the team to adhere to GD policies and to also report misconduct within GD staff, partners, community and recipients
• Conduct staff career growth needs assessments (through structured surveys and 1:1 sessions) and liaise with the country HR Manager to deliver robust professional development  sessions internally and externally
• Identify, interview, hire, onboard and retain high capacity program audit  country teams
• Develop a team with a high capacity for problem solving, critical thinking, and strong analytical and communication skills

Other roles

• Work with country support teams – Human Resource, Finance, Administration to ensure your team has everything they need to perform their work.
• Maintain an active, visible and consistent commitment to the standard of behavior and ethics  that is required throughout every aspect of the organization as stipulated in the Code of Conduct Statement

Requirements

Required qualifications:

• 4+ years working with vulnerable communities.
• Experience working in a similar role (for example: risk management, beneficiary protection & safeguarding, fraud prevention)
• Strong interpersonal skills and the ability to show respect and openness toward someone whose social and cultural background is different from one’s own.
• Strong understanding of how local community governance structures operate.
• Empathy, honesty, and the highest standards of integrity. High emotional intelligence and interpersonal skills, especially with talking to people living in vulnerable communities
• Excellent critical thinking and decision making skills. Strong ability to show good judgment when resolving complex problems
• Technological literacy – the  manager will be required to use a smartphone, tablet, or computer to accurately record recipient data and run analysis to inform reporting and decision making.
• Strong interest in advancing the distinctive values and mission of GiveDirectly
• Experience working in Humanitarian and International NGO settings, including working in partnership with local CBOs and NGOs to ensure aid deliveries to vulnerable persons.
• Fluency in,  English and Sidaamu Afoo Preferred) and other Ethiopian other Ethiopian  languages as an advantage.

Nice to Have

• Professional proficiency in English is highly desired
• Fluency in other languages is also helpful