Location: Addis Ababa

Department: Export Operations / Sea Freight

Reports To: Export Manager

About the Role

We are seeking a highly organized and detail-oriented Export Supervisor to oversee daily export operations within our freight forwarding department. The successful candidate will ensure that all sea export shipments are processed efficiently, accurately, and in full compliance with international trade and customs regulations.

Key Responsibilities

• Supervise and manage all export operations for air and sea freight shipments.
• Coordinate with shipping lines, transporters, and customs brokers to ensure smooth cargo movement.
• Review and verify all export documentation, including commercial invoices, packing lists, certificates of origin, bills of lading, and export declarations.
• Ensure full compliance with export laws, international trade regulations, and company procedures.
• Communicate with clients, overseas agents, and internal teams to provide shipment updates and resolve issues.
• Monitor shipment schedules and track cargo from pickup to final delivery.
• Oversee export staff to maintain high standards of accuracy, service, and efficiency.
• Prepare and submit periodic export performance and cost reports.
• Identify opportunities to improve operational efficiency and reduce costs.

Qualifications & Experience

• Bachelor’s degree in business related field.
• Minimum of 5-8 years of experience in export operations within a freight forwarding company, including at least 1 year in a supervisory role.
• Strong knowledge of international shipping procedures, and export documentation.
• Familiar with customs systems.
• Proficient in Microsoft Office and freight management software.
• Excellent communication, leadership, and organizational skills.
• Ability to multitask, solve problems, and perform well under pressure.

Key Performance Indicators (KPIs)

• Timely and accurate shipment processing.
• Documentation accuracy and compliance.
• Cost efficiency and operational performance.
• Customer satisfaction levels.