The Norwegian Refugee Council (NRC) is an independent humanitarian organisation helping people forced to flee. We protect displaced people and support them as they build a new future. We started our relief efforts after World War Two. Today, we work in both new and protracted crises across 35 countries. We specialise in six areas: food security, education, shelter, legal assistance, camp management, and water, sanitation and hygiene.

Duration and type of contract:   Fixed Term, 8 months

Role and responsibilities

The Emergency Assistant is responsible for providing support to NRC’s emergency programs ensuring that distribution processes are in accordance with NRC and donor’s guidelines and procedures.  This includes preparation and management at distribution sites and liaising with all stakeholders i.e. beneficiaries, volunteers and community leaders. He/she needs to be ready to be deployed in any of the NRC areas of operation with short notice, in order to support NRC’s distribution and emergency interventions.

Generic responsibilities (max 10)

These responsibilities shall be the same for all positions with the same title. The responsibilities shall be short and essential. Details belong in the Work and Development plan.

• Assist with the logistics and procurement activities, and ensure that they are conducted in accordance with NRC’s logistics handbook.
• Support, liaise and coordinate with LOGs Department on warehouse management
• Support LOGs Department on stock maintenance and warehouse tracker updates
• Responsible for transport arrangement for distributions in coordination with LOGs for the teams and on the site prior to distribution
• Ensuring all administrative tasks are complete i.e. beneficiary/ registration lists, entering data into excel
• Responsible for coordination with M&E for Post Distribution monitoring (PDM) surveys
• In case of emergency, be prepared to contribute to the delivery of an appropriate and timely response and support preparation after action distribution report.

Representation:-

• Representing the organization externally
• Collaborating and coordinating with the government, NGOs, clusters and UN agencies
• Participating in federal and regional level ES/NFI meetings and other relevant humanitarian/recovery

Coordination meetings- If delegated…

• Handling insecure environments
• Analyzing
• Empowering and building trust
• Ensuring that all relevant stakeholders have information about the organization’s background, program, objectives, working areas, duration of programs and activities in the field

Specific responsibilities

These responsibilities shall be adapted to the particularities of the job location and context, phase of operation, strategic focus and type of programme intervention. This section shall be revised whenever a new employee is hired or the context changes significantly.

• Attend to all distribution activities, maintain record off and distribute vouchers/items
• Support the distribution operation of the Emergency program by identifying needs of distribution, keeping up to date with information on movement of IDPs
• Support Emergency team leaders in preparation for distributions.
• Liaising with community leaders, volunteers, partners and beneficiaries.
• Managing volunteers at site, organizing them into necessary roles, managing the crowd and ensuring necessary information flows between all parties.
• Ensuring distributions are calm and efficient and that any disputes are avoided/ resolved.

Professional competencies

These are skills, knowledge and experience that are important for effective performance.

Generic professional competencies:

• Data management and IT tools experience
• Experience in conducting field-level data collection
• Relevant minimum one to three years of experience in participating in emergency responses (distributions of humanitarian materials and related…)
• University Degree in relevant course-health, business management, statistics, sociology, engineering and related fields of study
• Previous experience from working in complex and volatile contexts
• Documented results related to the position’s responsibilities
• Some knowledge of English

Context/ Specific skills, knowledge and experience:

• Excellent interpersonal, written and verbal communication skills.
• Strict attention to policy and practice detail
• Very strong emergency context analysis skills
• High integrity
• Good knowledge of emergency  reporting systems
• Ability to work under pressure and meet deadlines
• Good cultural awareness and sensitivity
• Ability to function independently and as a work team leader/facilitator
• Excellent computer skills with hands on experience on computer utilization; and Microsoft Excel, Word and PowerPoint.

Behavioral competencies (max 6)

These are personal qualities that influence how successful people are in their job. NRC’s Competency Framework states 12 behavioural competencies, and the following are essential for this position:

• Handling insecure environment
• Planning and delivering results
• Empowering and building trust
• Communicating with impact and respect