Job Summary

• Supervise overall Hotel activities.
• Ensure consistent high standard of guest service is made.
• Handle all emergencies that occur behalf of the management.
• Replace Night Manager if the need arise.
• Promote sales and maintain awareness of sales.
• Monitor customer feedback and advice Front Office Management when necessary.
• Review, maintain and amends system and procedures of Front office Department
• Handle and co-ordinate group reservation, bill settlement e.t.c. – Tour and establish the hotel standards of services are maintained

Job Requirement

Required Qualification:

• Bachelor’s Degree Hotel Management.
• Must have at least 5 years hotel experience.
• Excellent spoken English
• Good working knowledge CNET software

Critical Selection Criteria

• General
• Prior hotel experience
• Positive outlook
• Team player
• Goal Oriented
• Willingness to work on shift basis

Skills:

• Proficiency in Computer applications and hotel software
• Strong human relations /interpersonal skill
• Problem solving skills
• Adaptability/flexibility
• Good planning and organizing skills

Language:

• Excellent communication skill and good knowledge of English language
  Software:
• CNET Software knowledge
• Additional Requirements: Certificate of Competency (COC) is an advantage where relevant.

Place of Work: Addis Ababa, Ethiopia.