World Vision is the largest child-focused private charity in the world. Our 34,000+ staff members working in nearly 100 countries have united with our incredible supporters to impact the lives of over 200 million vulnerable children by tackling the root causes of poverty. Through World Vision every 60 seconds…a family gets water…a hungry child is fed…a family receives the tools to overcome poverty.

Responsibilities:

• Digital Workplace Support
• Client, Technology Support and Technical Support
• Hardware Technical support
• GTD skills building
• Ensure Information and Data Security Policies
• GTD Asset Procurement & Recording
• Service level management:
• Service Improvement
• Preventive Maintenance:

Job Requirements

Minimum education, training and experience requirements to qualify for the position:

• BSc in Computer S., Information Technology, or related Field
• Experience: 6-8 yrs Technical Training qualifications required: A+, N+, Security + MCP/MCSA 2012/2016 certifications, ITIL, Office Machine Maintenance, Mobile Configuration and Maintenance,
• Power Platform Fundamentals Very good communication and collaboration skills Other: Electronics, power and cabling experience preferred

Technical Knowledge and Skill

• Good Knowledge of IT Technologies: Windows Platform, Microsoft Office, Windows Servers, Smartphones etc.
• Strong client service skills and the ability to work under pressure with accuracy and professionalism.
• Understanding of Microsoft Active Directory, DNS service and other networking methods and technologies.
• Proficiency in the recent Microsoft Windows Collaboration tools MS-Teams, One Drive, Share Point, office 365, Outlook.
• In-depth knowledge of Office 365 with collaboration tools (Ms-teams, SharePoint, One-Drive).
• Knowledge of Network communication technologies and other WAN/LAN products.
• Good knowledge and experience of setting up and supporting Videoconference Facilities (Zoom).
• Comfortable using remote access technologies and remote troubleshooting.
• Knowledge in data collection and processing tools (Power BI, Kobo Collect, Open Data Kit (ODK), Mobile Data Collection tools)
• Excellent communications skills; the ability to listen and then clearly describe the problem and proposed solution.
• Excellent written and spoken communication skills in English.
  work experience required as a minimum qualification for this position.
• Experience in IT Intensive organization both in size and complexity equivalent with WVE GTD environment Office Machine Maintenance and configuration Printer Management Computer Hardware and
• Software installation and configuration.
• Windows Operating system installation and configuration. Wireless LAN installation and configuration Experience on securing IT infrastructure and end user devices
• License, registration, or certification required to perform this position:
• A+, N+, Security + MCP/MCSA 2012/2016 certifications, ITIL, Office Machine Maintenance, Mobile Configuration and Maintenance, Power Platform Fundamentals

Preferred Skills, Knowledge and Experience: CCNA/CCNP Certifications PMP (Project Management Professional) Expérience on system WV uses like Coupa, Concur solutions, Zscaler Security solutions, SetilnelOne, Big Fix,

Work Environment: Include travel & work environment details.