A rare opportunity has arisen for an accomplished hospitality professional to join a prestigious high-end establishment as Deputy Manager / Chief Operating Officer. This role serves as second-in-command, ensuring smooth operations, exceptional service delivery, and the highest international standards.

Key Responsibilities:

• Oversee day-to-day operations, ensuring a seamless and exceptional guest experience.
• Lead and mentor a diverse team across multiple service areas.
• Implement and maintain service standards in line with world-class hospitality benchmarks.
• Coordinate with senior leadership on strategic planning, budgeting, and operational improvements.
• Ensure compliance with safety, service, and quality protocols.
• Act as the primary point of contact in the General Manager’s absence.

Qualifications & Experience:

• 10+ years’ proven track record in senior roles within luxury hospitality or equivalent high-end service environments.
• Strong leadership and team management skills.
• Deep understanding of VIP guest protocols and expectations.
• Excellent communication, organizational, and problem-solving abilities.
• Proven experience in operational planning, financial oversight, and service innovation.

Additional Information:

• This role requires discretion, strategic thinking, and hands-on leadership.
• Candidates with experience in managing 5-star hotels, resorts, or equivalent high-profile venues are strongly preferred.