Job Title: Data & Communication Officer

Purpose: Manage data, analyze trends, create media content, and manage social media.

Responsibilities:

Data Management & Analysis: Oversee and analyze customer data across various platforms (sales records, service history, inquiries, complaints, etc.). Provide CRM reporting to understand customer behavior and offer actionable insights. Ensure data quality and manage CRM pipelines.

Process Improvement: Collaborate with engineers and management to identify areas for system or process improvements.

Social Media Strategy: Develop and execute social media plans for LinkedIn and Twitter. Analyze trends, create content, and manage engagement. Collaborate with other teams for content and ensure brand consistency.

Platform Oversight: Manage the company’s ERP and CRM platforms (Sales, Service, HR, etc.), ensuring smooth functionality. Address technical issues with the development team.

Team Support: Train and support team members in CRM usage, ensuring accurate and timely data input. Monitor team performance and assist with any issues related to CRM or social media.

Skills & Qualifications:

Strong analytical skills with experience in CRM systems.

Proficient in social media platforms and content creation.

Ability to create reports and analyze key performance metrics.

Experience with data management, process improvements, and cross-team collaboration.

Experience: Minimum of 2 years in a relevant field.

Education: Bachelor’s degree in Computer Science, Information Technology, or a related field.