Responsibilities

• Investigate customer’s problems and find solutions.
• Communicate with customers via phone, email, or letter.
• Resolve complaints and order issues..
• Issue refunds to customers.
• Analyze data and statistics.
• Compile and print reports on overall customer satisfaction.
• Isolate and identify areas of improvement.
• Work with management on customer service initiatives.

QUALIFICATIONS

• Advanced level of English
• Bachelor’s degree in Electrical and Computer Engineering (Communication Engineering focus area) from an accredited university with a CGPA greater than 3.0.
• Basic computer skills and experience with tracking and recording call information, filing documents, or updating customer profiles/accounts; may include entering and tracking merchandise, scheduling with CRM.
• Focus on customer service
• Excellent verbal and written communication skills
• Skill to be Persuasive and goal-oriented
• In-depth understanding of company services and its position in the market
• Excellent customer care and focus; ability to assess customers’ needs and provide correct answer, path, troubleshooting, or method for a positive customer experience
•  Ability to multitask, prioritize, and manage time efficiently