Addis Hesabe Consulting Services is a full-service human resource development and training firm that serves both large multinational corporations and small to mid-sized businesses. We provide a comprehensive suite of results-driven training solutions to address a variety of business issues in customer service, sales, management, and leadership.

About the job

• Has expert-level knowledge in at least two training departments (customer services and salesmanship/soft skills/leadership/supervision/service marketing); evaluates and improves processes within work areas
• A facilitative expert with a spur to train
• Understands and conducts experiential learning
• Designs and or refines appropriate training as needed.
• Organizes & conducts training sessions as needed.
• Provides documentation of training provided, and validates that budgeted time allocated is met.
• Creates & conducts certification for learners. Provides feedback and coaching as part of the learning experience.
• Selects or develops teaching aids such as training manuals, slides, case studies, and role-play scenarios as per client needs.
• Confers with management and other employees to gain knowledge of what work situations require training.
• Attends meetings and workshops, and participates on committees, as assigned.