5 Mar 2021

Customer Service Supervisor at Metropolitan Real Estate PLC

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Job Description


Job Description

  • Investigate customer’s problems and find solutions.
  • Communicate with customers via phone, email, or letter.
  • Hire, train, and terminate customer service agents.
  • Provide scripts to read from during phone calls.
  • Handle major incidents that cannot be resolved by agents.
  • Resolve complaints and order issues.
  • Ask customers to provide feedback on agents and customer service experience.
  • Keep abreast of new company products and services.
  • Issue refunds to customers.
  • Oversee product exchanges and returns.
  • Analyze data and statistics.
  • Compile and print reports on overall customer satisfaction.
  • Isolate and identify areas of improvement.
  • Train agents on how to adequately address problem over the phone or how to write correspondence.
  • Work with management on customer service initiatives.
  • Utilize social media to respond to customer complaints and praise.
  • Supervise customer service managerial staff.
  • Train managers on how to effectively lead customer service agents.

Job Requirements

Qualifications

  • Advanced level of English
  • Bachelor’s degree in Civil Engineer, business administration, business, or related field preferred
  • Two (2) years’ previous experience in customer support, client services, sales, or a related field in Real Estate
  • Demonstrated and proven sales results
  • Basic computer skills and experience with tracking and recording call information, filing documents, or updating customer profiles/accounts; may include entering and tracking merchandise, scheduling with Microsoft Office Suite or similar software
  • Focus on customer service
  • Excellent verbal and written communication skills
  •  Skill to be Persuasive and goal-oriented
  • In-depth understanding of company services and its position in the market
  • Excellent customer care and focus; ability to assess customers’ needs and provide correct answer, path, troubleshooting, or method for a positive customer experience
  • Ability to multitask, prioritize, and manage time efficiently


Method of Application

Interested and qualified applicant should apply through the email below

[email protected]

Please use "Customer Service Supervisor" as mail subject line

Closing Date : 4th May, 2021






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