Requirements

• First Degree in Textile & Apparel Merchandising/Marketing/Business Management/ IT field of study & 2 years of related work experience in manufacturing industries required.
• Excellent computer skills particularly Microsoft office applications, required.

Responsibilities

• Bulk Status Updates: provide on-demand status updates to customers during the production process.
• Customer Enquiries: respond to customer enquiries or feedback throughout the entire process from order confirmation through to post-sale end-consumer feedback. Use the full expert input and support from other functions when appropriate.
• Customer Requirements: clarify and confirm product requirements for samples and bulk production and communicate these to the Sample Room, Operations, Internal Supply Chain (ISC), Fabric Procurement (FP) and Purchasing teams.
• Internal Customer Expectations: identify internal customers’ key expectations from the CSP.
• Service Delivery: build effective working relationships with internal customers by meeting their expectations to create high customer engagement.
• Continuous improvement: achieve year-on-year improvement in internal customer engagement.
• Definition of engagement: having captured the internal customers’ “hearts and minds” so that the internal customers consistently speak positively of the CS team, have a clear desire to work and/or be associated with the CS team, and exert extra effort to contribute in some way to the CS team’s success.