Job Summary

• Responsible for the overall customer service function of the company and for ensuring effective and efficient service delivery, smooth and hassle free end –to- end and one shop service.
• Be able to work cross functionally to assist and support the customer in all their dealings and enquiry with the company.
• Improve customer service experience, create engaged customers and facilitate organic growth
• Take ownership of customers issues and follow problems through to resolution
• Set a clear mission and deploy strategies focused towards that mission
• Develop service procedures, policies and standards
• Keep accurate records and document customer service actions and discussions
• Analyze statistics and compile accurate reports
• Keep ahead of industry’s developments and apply best practices to areas of improvement
• Adhere to and manage the approved budget
• Maintain an orderly workflow according to priorities

Job Requirement

Qualification, Experience & skills

• MBA/BA degree in Marketing, Management & Economics / BSc or Diploma in Civil Engineering, Architect is Advantageous.
• Minimum of total  8-10 years relevant working experience from which 4-5 years Managerial  level preferable in the real estate or construction sector
• Knowledge of the CRM is an advantage
• Customer /people centric attitude
• Excellent presentation, negotiation problem solving skills.
• Able to work under pressure.
• Fluent in both English& Amharic language
• Good working Knowledge of MS Office – Word, Power Point, Excel etc…
• Result orientation & drive for action.
• Team work skills
• Experience in basic financial analysis (cost-effectiveness, cost benefit etc.)
• Outstanding communication & interpersonal skills
• Excellent organizational and leadership skills

Place of work: Addis Ababa