Addis Finder Trading PLC is a private owned company engaged in Real Estate Property Marketing and Advertisement sales, design consulting, and construction services. We are inviting qualified applicants for the following positions with an exciting working opportunity We offer a collaborative environment, competitive compensation, and the chance to be part of a team that is building dreams, one brick at a time. Explore our open positions and submit your application today!

Job Purpose:

Responsible for managing inquiries, coordinating appointments, assisting with sales-related tasks, and ensuring a positive in person experiance for all guests visiting sales offices.

Main Duties and Responsibilities:

• Welcome and greet clients, prospects, and visitors with a warm and friendly demeanor
• Answer incoming calls promptly and direct them to the appropriate sales representatives or departments
• Schedule, confirm, and manage appointments for the sales team and clients
• Coordinate meeting room reservations and arrange necessary resources for client meetings
• Respond to client inquiries and provide information about our products, services, and sales processes
• Assist clients with filling out forms, completing paperwork, and answering general sales-related questions
• Assist the sales team with administrative tasks, including data entry, preparing sales documents, and managing client databases
• Update sales reports and support sales tracking efforts
• Handle incoming leads from various sources and direct them to the appropriate sales representatives Record and update lead information in the CRM system
• Assist in follow-up activities with clients, ensuring their needs are met and inquiries are addressed promptly
• Gather feedback from clients and provide insights to the sales team
• Provide outstanding customer service, ensuring a positive and memorable experience for clients and visitors
• Address client concerns or escalate them to the appropriate sales manager when necessary
• Coordinate with the sales team and other departments to ensure seamless operations and effective communication
• Assist in organizing sales events and activities
• Provide general administrative support to the sales office, including managing office supplies and filing

Competencies and Professional skills required

• Excellent verbal and written communication skills.
• Friendly and professional demeanor with strong interpersonal skills.
• Proficiency in using office equipment, including phone systems and computers.
• Knowledge of customer relationship management (CRM) systems is beneficial.
• Strong organizational and multitasking abilities.
• Ability to handle a high volume of calls and visitors while maintaining composure.
• Problem-solving skills and the ability to think on your feet.
• Flexibility to work in a fast-paced sales environment and adapt to changing priorities.
• Positive attitude and a customer-focused approach to work.

Job Requirements

• High school diploma or equivalent. Additional education or certifications in customer service area is a plus.
• 1/ 2 years of experience in a customer service or sales support environment.
• Competencies and Professional skills required