Purpose of the Job:

To enhance the profitability and effectiveness of Habesha Cement by driving the development and implementation of a well rounded and integrated customer experience strategy.

Main Duties and Responsibilities:

·   Approve and monitor the development and implementation of Companywide marketing, customer experience, sales and distribution strategy.

·   Lead the processes of understanding customer expectations, attitudes, behaviors, intentions, and needs and perform customer segmentation.

·   Oversee effective branding, customer communication, and customer experience insights research.

·   Approve the development and review of pricing policy for newly customized and existing products.

·   Oversee the consistent and accurate application of pricing guidelines and policies and the management of the pricing appeals.

·   Lead the development of relationship strategy including sales, retention, pricing strategies.

·   Oversee the development of sales leads and strategy for entering new geographic areas.

·   Lead the design of an overall distribution strategy for the Company.

·   Liaison with different stakeholders to ensure networks are built, sales campaigns are prospected and run and new opportunities are developed accordingly.

·   Lead the development of collaborative working relationships within the organization in pursuit of the company’s overall business goals.

·   Lead the design and implementation of an integrated logistics and fleet strategy in alignment with the Company’s strategic direction.

·   Drive strategic initiatives for investment on fleet to enhance the Company’s logistics operational capabilities.

·   Approve updated logistics practices in accordance with new or changing policies, standards, regulations.

·   Oversee the proper management of alliances and partners within integrated logistics channel.

·   Manage function dedicated capabilities on marketing, sales, logistics and customer relationship for enterprise wide practice standardization and knowledge sharing.

·   Monitor strategic performance of the function.

Generic Duties of the Position:

·   Prepare the Function’s work plan and monitor their execution.

·   Develop, approve and monitor the Function’s budgets.

·   Identify human resources requirements of the Function and develop plan for meeting the requirements.

·   Develop policies and procedures for the Function and lead in their implementation and continuous review.

·   Review, approve and submit Function reports to relevant organs.

·   Support the development of subordinates through periodic performance evaluations, coaching, mentoring, ongoing performance dialogue and feedback.

·   Oversee the systematic identification of skill and competency requirements for the Function.

·   Manage disciplinary concerns of the Function’s staff.

·   Represent the Company in external relationships related with the Function.

·   Take part in the group decision making process by forming part of different groups/committees.