6 Oct 2021

Computer Management Specialist at U.S. Agency For International Development (USAID)

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Job Description


USAID leads international development and humanitarian efforts to save lives, reduce poverty, strengthen democratic governance and help people progress beyond assistance.

STATEMENT OF DUTIES

General Statement of Purpose of the Contract

The incumbent reports directly to the System Manager. He/she assists in planning and coordinating maintenance, upgrades, and support of servers, switches, and routers for the AIDNet and DIN network. He/she is responsible for scheduling maintenance activities, resolving customer problems, and verifying operability and functionality of network resources. Responsibilities also include implementing systems security and contingency plans and policies for both USAID\Ethiopia and Djibouti Mission.

The incumbent optimizes systems performance, reallocates resources as they become available, and recommends additional components to improve overall systems performance. He/she analyzes planned logic and workflow through the servers and related equipment and develops and executes alternative approaches or revisions when required. Another important element is protecting data by implementing plans for recovery in the event of IT equipment or data failure. Finally, he/she act as advisory as required, on the technical implications of various alternatives of system capacity, performance, and cost as well as on system direction, intent, and emphasis

Statement of Duties to be Performed

General System Management for USAID/Ethiopia and Djibouti mission 30%

The incumbent is responsible for the accountability, operation, and maintenance of all Mission IT equipment/supplies; maintains the backend processes; plans future technology projects; and in coordination with M/CIO, maintains a seamless infrastructure that supports the attainment of Mission strategic objectives. Specific functions and tasks performed under system administration are, but not limited to server support; desktop support; mobile device support; virtual desktop interface support; overseeing IT Business Process Development as well as providing backup support when needed; and troubleshooting and service desk application support. The incumbent provides expert technical guidance and mentoring to the IT team to ensure successful troubleshooting when providing end user support on all hardware and software platforms; network connectivity problems; performing systems administration functions on all platforms supported (Cisco, Windows Operating Systems, Google Suite/Cloud). These functions include adding, deleting, and modifying user profiles, managing passwords and controlling access rights to directories and files; monitoring network capacity and performance; managing system configuration; installing and upgrading hardware/software; performing/ensuring information system backups to Amazon Web Services (amazon cloud storage) and file restoration procedures; inventorying all software and hardware equipment. Provides first-hand hardware maintenance support for all IT equipment and peripherals by performing diagnostics to determine faulty components and replaces defective components if they cannot be repaired by the IT staff. Facilitates the above tasks where possible by designing and implementing programs/scripts to automate systems administrative functions across all platforms. Another system support emphasis area is the support for USAID Developed Applications and Financial Management Systems where the position works closely with the designated Application Coordinators or other staff within the respective user offices to assist in the implementation and operation of the various USAID-developed IT applications (WebTA, Phoenix, E2, GLAAS, GHSMA, AIDConnect, DIS, etc.) Provides technical support/supervision and management of all aspects of the Mission Agency Secure Image and Storage Tracking (ASIST) and systems, which involves creating new users, disabling users, granting user access to ASIST folders and Cabinets performs any ASIST administration tasks as requested by the Controller / Contracting Office. Maintains constant liaison with the Office of Information Management (M\CIO) in AID/W and Dept. of State relative to developments in Agency automation strategy and their potential impact on the Mission’s automation program. Coordinates Mission information resources management requirements and initiatives with IRM, FO, EXO and other pertinent offices.

LAN/WAN System Monitor /Analyzes Hardware / System Administration 25%

The incumbent analyzes usage and audit logs to ensure that systems are operating within design parameters and comply with security policies. Identifies and recommends potential areas for enhancing systems reliability and functionality. Monitors systems operation to ensure that procedures and guidelines for operating these systems are followed and determine possible revisions of procedures to eliminate and prevent any possible network disruption. In addition, monitors systems to identify potential issues and take appropriate corrective action which includes working with other teams in the organization. Maintains and documents in-house information technology configurations. Recommends software procedures for use and identifies and recommends standards and criteria for assessing network performance. Evaluates machine usage and based on current usage patterns, develops acquisition plans to support future expansion and usage needs. Advises other IT specialists concerning system level errors and the available hardware and software procedures necessary for the correction of system errors for both USAID/Ethiopia and Djibouti Mission.

Systems Security Management and Advisory Service  20%

The incumbent take part in developing, maintaining, and testing the Mission security plans, contingency plans, and provides immediate advice on disaster recovery plans; ensures physical and system security of the Information Management System; ensures all network and standalone equipment are configured according to Agency guidelines; reports security incidents to M/CIO and with their coordination tackles problems; ensures all software are approved by the Information Systems Security Officer (ISSO) and installs M/CIO-approved security patches, and ensures Antivirus software engines and definitions are updated. The incumbent monitor information systems through the network security scanning service, and provide guidance on findings/vulnerabilities, installation of required patches, upgrade of operation system in peripheral hardware (e.g. printers, scanners, Cisco Switches, Cisco Routers and other network connected devices). The incumbent plans and coordinates the installation of new products or equipment, e.g., servers. He/she works closely with customer officials to ensure seamless implementation, resolves installation problems; identifies and mitigates security vulnerabilities and risks; and maintains server integrity and availability. Ensures the accomplishment of system modifications and enhancements. Provides supervision of the IT staffs during the absence of the System Manager. The incumbent will also be required to support high level visits. This will include setting up computers and /or entire networks in control rooms and providing on call support requirements.

User Support and Training USAID\Ethiopia and Djibouti mission 15%

The incumbent provides guidance and advice on the safe use of computer systems and provides mandatory computer security training to staff. The Assistant System Manager provides required training and occasionally provides training to grantees before using any Agency specific software. The incumbent is also responsible for monitoring and addressing vulnerabilities detected in computer security scanning performed by M/CIO. The Assistant System Manager is responsible for setting up Google Apps for USAID/GMAIL, mission to mission account transfer, mission to headquarter account transfer and Gmail apps on Agency approved smartphones, tablets, and laptops. The incumbent is responsible for management of Remote Access Tokens. This includes assigning new tokens and token transfers. The incumbent provides technical support for 150 plus implementing partners in area of GIS and DIS application. The incumbent is responsible in creating user accounts and assigning appropriate program and activities.

Procurement, Inventory 10%

The incumbent serves as the IT section’s contact person with the procurement section. Provide technical assistance to EXO\Procurement and GSO regarding new equipment/software configurations for ordering and procurement. The incumbent is also responsible for the inspection and receiving of computer hardware and software to determine whether equipment received is in good working condition. The incumbent works with EXO\Procurement and GSO in resolving any discrepancies between what is received and what was ordered. Advice the Mission’s Procurement department on the type and levels of computer media and stationery required for the support of the computer operations (e.g. iPhones, Laptops, Accessories, print bands, toner cartridges, laser printer service kits, font cartridges, printer paper, etc.) for both USAID/Ethiopia and Djibouti Mission The incumbent is responsible in conducting and coordinating mission annual inventory of all computer hardware. He/She will work with M/CIO Asset Management Team to correct any discrepancies and provide final Inventory report.

The contractor is eligible for travel to the U.S., or to other locations abroad, for training, for temporary duty, or to participate in the “Foreign Service National” Fellowship Program, in accordance with USAID policy.

Supervisory Relationship

The incumbent reports directly to System Manager who provides general policy guidance and direction. The incumbent carries out most responsibilities with minimal oversight, including direct interaction with Information Systems staff and Mission users.

Supervisory Controls

The incumbent will supervise Three information technology staff in Addis Ababa, and one Information Technology Assistant in Djibouti; and one Records and Correspondence Technician in the absence of the Supervisory System Manager

PHYSICAL DEMANDS

The work requested does not involve undue physical demands.

JOB REQUIREMENT

Education: Minimum of bachelor’s degree in computer science, Information Management or equivalent is required

Prior Experience: Minimum of Five years’ experience in Computer networking or system administration is required.

Language: Level IV English ability (fluent) and Amharic is required.

EVALUATION AND SELECTION FACTORS

The Government may award a contract without discussions with candidates in accordance with FAR 52.215-1.  The CO reserves the right at any point in the evaluation process to establish a competitive range of candidates with whom negotiations will be conducted pursuant to FAR 15.306(c).  In accordance with FAR 52.215-1, if the CO determines that the number of offers that would otherwise be in the competitive range exceeds the number at which an efficient competition can be conducted, the CO may limit the number of candidates in the competitive range to the greatest number that will permit an efficient competition among the most highly rated offers.  The FAR provisions referenced above are available at https://www.acquisition.gov/browse/index/far.

Rating factors are used to determine the competitive ranking of qualified offerors in comparison to other offerors. Offerors must demonstrate the rating factors outlined below within their resume, as they are evaluated strictly by the information provided. The rating factors are as follows:

EVALUATION FACTORS

EDUCATION (10 points):  Points will be given for (1) education above the minimum level   and/or (2) specialized education pertinent to the position. and/or (3) IT industry level certification and training on Help Desk/Desktop Analyst Certifications (A+, Network+, ServiceNow), Network Certifications (CCNA, CCNP, CCIE) and Microsoft (MS) Desktop, Server and cloud certificates.

WORK EXPERIENCE (40 points): Additional points will be given for (1) experience in Website development and use of most popular programing languages used by web developers (2) experience in wired and wireless Cisco network installation and maintenance; (3) experience in giving guidance on safe use of computer systems and providing trainings

KNOWLEDGE (30 points): Knowledge of latest information    technology industry concepts and practices; computer hardware, computer systems operations and their application, and the policies and procedures relative to equipment requirements planning, acquisition, funding, and justification. Knowledge of the principles, techniques, and methodologies involving computer system analysis, programming, operations, and related aspects of telecommunications. This includes knowledge of LAN administration, wide area network (WAN) connectivity; with servers running Windows and CISCO Systems; setting up and configuring hybrid networks, running the above-mentioned network operating systems; installing and configuring LAN server hardware and software; establishing security measures and protection; familiarity with a variety of network hardware, including switches, routers, riverbeds; comprehensive knowledge of client/server environments. Knowledge of the principles of personnel, project, financial, and equipment resource management.

SKILLS AND ABILITIES (20 points): Ability to articulate system technical functions and operations to the management and to regular users in a non-technical method that allows quick and easy learning while maximize productivity potential. Skills in the use of system manuals and administrative references to support efficient management responsibility in the areas of system design, equipment procurement, financial and personnel management.

INTERVIEW PERFORMANCE (60 points)

WRITTEN TEST (40 points)

BASIS OF RATING: Candidates who meet the Minimum Qualifications will be evaluated in accordance with the Evaluation and Selection Factors.

Candidates should address these factors in the offer package, describing specifically and accurately what experience, training, education and/or awards they have received as it pertains to the factors. Failure to address the Evaluation and Selection Factors may result in not receiving credit for all pertinent experience, education, training and/or awards.

The highest-ranking applicants may be selected for an interview and written test. Interviews may be conducted either in person or by telephone/video call at USAID’s discretion. Final rating and ranking for the candidates will be based on the initial evaluation of the applications, interview performance, and written test with a total possible score of 200 points.

USAID/Ethiopia will not pay for any expenses associated with interviews.

Note: Satisfactory Professional Reference Checks – Pass/Fail (no points assigned)

Reference checks will be conducted for the highest-ranking candidates.  Please be advised that references may be obtained independently from other sources in addition to the ones provided by an offeror. If a candidate does not wish USAID to contact a current employer for a reference check, this should be stated in the candidate’s cover letter, and USAID will not contact those references without contacting the candidate.

LIST OF REQUIRED FORMS PRIOR TO AWARD

The Contracting Candidates will provide instructions about how to complete and submit the following forms after an offeror is selected for the contract award:

Medical History and Examination Form (Department of State Forms)

Questionnaire for Non-Sensitive Positions (SF-85)

Fingerprint Card (FD-258)

BENEFITS AND ALLOWANCES

As a matter of policy, and as appropriate, a PSC is normally authorized the following benefits and allowances:

BENEFITS:

Group life insurance, medical coverage, annual leave and sick leave.

ALLOWANCES (as applicable):

Meal allowance and miscellaneous benefit allowance.

TAXES

Cooperating Country Nationals are expected to comply with all relevant Ethiopian laws and regulations.

MARKET VALUE: 18,740 – 33,728 USD yearly i.e., equivalent to FSN – 10. In accordance with AIDAR Appendix J and the Local Compensation Plan of USAID/Ethiopia. Final compensation will be negotiated within the listed market value.  Salary will be paid in local currency at the exchange rate in effect when the payroll is processed.

PERIOD OF PERFORMANCE: Five (5) years. The services provided under this contract are expected to be of a continuing nature through a series of sequential contracts, subject to continued need, satisfactory performance, and the availability of funds.

PLACE OF PERFORMANCE: US Embassy, Entoto Road, Addis Ababa, with possible travel as stated in the Statement of Duties.

ELIGIBLE OFFERORS: Cooperating Country Nationals (CCNs). “Cooperating country national” means an individual who is a cooperating country citizen, or a non-cooperating country citizen lawfully admitted for permanent residence in the cooperating country.

SECURITY LEVEL REQUIRED: Facilities access.



Method of Application

Submit your CV, copies of relevant documents and Application to  [email protected]
Use the title of the position as the subject of the email

Closing Date : 30 October. 2021





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