The Kabribeya water supply system is characterized as a large water supply system with boreholes, main bulk supply pipelines with various infrastructures along the routes of the lines. There are also reticulation networks to provide water to both the Kabribeya refugee camps and the host community. The KWU intends to recruit a qualified Commercial Manager.

Job Time: Full-Time

Job Type: Contract

Place of Work: Kabribeya Town, Somali Region

Salary package: 16,482.76 as at date 2024

SCOPE OF WORK:

The CM will work to develop an efficient system for customer subscription, accurate and effective billing, and revenue collection with credit control and service delivery. The CM will promote the best revenue collection management and credit control mechanism, managing meter readings, calculation of bills and preparation of correct and timeous invoices (billing) and ensure payment of bills.
The CM reports directly to the General Manager (GM) of the Kabribeya Water Utility (KWU).

The following are the essential results expected from the CCCM

1. Ensures the collection of bills in the KWU, ensures that meter readings are managed, correct bills are prepared, revenue is collected, and credit is controlled on time.

2. Manages customer subscriptions, records, and information, which is ensuring full and correct customer data collection, bills computation, and payment analyses as well as giving timely solution to complaints in the KWU to water services.

3. Ensures water supply points monitored for public taps, which is through performing proper Kiosk management in the KWU.

4. Developed strategic plan for the KWU commercial activities.

SPECIFIC DUTIES AND RESPONSIBILITIES:

• To ensure the well-functioning of meter reading and billing and collection processes, where revenue is maximized to sustain the KWU for long term.

• To ensure the running of efficient management of customer demand and meet set targets.

• To ensure the effective handling of customers’ satisfaction and timely resolve complaints.

• BA/ MA in Economics or Business Administration and related field of study from recognized collage/university.
• At least six (6) years for BA degree holder or three (3) years for a MA degree holder; of which 3 years’ experience working in management and experience in a senior position is a plus.

SKILLS REQUIRED:

• Good verbal and written communication and interpersonal skills
• Critical thinking and decision-making skills
• Leadership and management skills
• Report writing skills
• Computer skills