PURPOSE ROLE

This role will be responsible for efficient and accurate information management of individual case, and produce biweekly, monthly, disaggregated statistics and qualitative updates of progress upon demand according to the protocol. The CPIMS Officer assumes the responsibilities given under the purpose and undertakes his/her regular tasks in accordance with a well-defined framework of policies and procedures under immediate supervision.

Accountabilities

• Ensure the information on the individual case files registered under case management are safely and accurately synchronized into the CPIMS+ data base, and exported on a regular base
• Review the quality of the data, identify any inconsistency and report the project team members and line manager for corrective and follow-up actions
• Make sure each step of the case management process is maintained properly, and Support the data collection process to ensure data quality.
• Responsible for ensuring all data protection and information sharing protocols are observed while managing information
• Closely support the Child Protection Officers, and Case Management teams on the use of CPIMS+ including filling of the case management forms, data backups, and proper use of devices.
• Ensure handling and/or configuration of tablets & software update is according to set standards and provide support in maintenance
• Monitor technical problems associated with the system and devices to make troubleshooting when necessary.
• Managing and maintaining camp level CPIMS+ to the level of high-quality standard
• Provide induction to new case management staff joined CP and facilitate refreshing training, and on-job support on new features of the system.
• Participate in CPIMS+ biweekly meetings concerning case management and related administration issues. Contributes to ongoing reflection and learning within the team to improve programme performance.
• Alerts team members about recurring problems & communicates updates on issues in a timely manner to ensure productivity;
• Perform CPIMS+ Data synchronization on weekly bases, connect tablets with Internet/WIFI and make sure that the data collected offline goes into the main database in collaboration with CPiE team including charging tablets.
• Work closely with the CPIMS+ Coordinator, CP officers and case management team on the roll out of the CPIMS+
• Perform any other activities as delegated by line manager.
• Ensures that Plan International’s global policies for Child Protection (CPP) and Gender Equality and Inclusion (GEI) are fully embedded in accordance with the principles and requirements of the policy including relevant Implementation Standards and Guidelines as applicable to their area of responsibility. This includes, but is not limited to, ensuring staff and associates are aware of and understand their responsibilities under these policies and Plan International’s Code of Conduct (CoC), their relevance to their area of work, and that concerns are reported and managed in accordance with the appropriate procedures.

Job Requirements

Technical expertise, skills and knowledge

• Strong communication and interpersonal skills, with experience working in multicultural, multi – location, values driven teams.
• Proven skills and experience in system development, repair and maintenance.
• Preferably basic knowledge on case management and child protection programming
• Strong Information management skills and proficiency in IT/computer skills (including sound Power BI, KOBO, CPIMS+ proficient).

Essential

• Degree or equivalent in Computer Science, Information Technology,
• Information System, Information Management, Statistics, or other relevant fields
• maximum 3-5years of relevant experience in Information management, Database management, and Data analysis.
• Experience with managing child related data, more preferably CPIMS/CPIMS+.
• Excellent understanding of data protection and information sharing protocols.
• Very good conceptual understanding of the job
• Fluency in English/ verbal and written
• Highly developed interpersonal and communication skills including influencing, negotiation and coaching
• Ability to work effectively as a team member and independently
• Commitment to PIE’s values

Desirable

• Experience working in refugee operations preferred
• Highly developed cultural awareness and ability to work well in an international environment with people from diverse backgrounds and cultures
• Experience in producing clear and simple reports, including charts & graphs, for end-users
• Experience of providing training and capacity building.