Job Summary

The Business Process Analyst contributes to supporting project teams of MFIs properly analyse their requirements to properly parameterize their system based on their operational and financial procedures; carefully conducting a user acceptance testing (UAT) and provide post implementation support to MFI teams by liaising with the software vendor. Additional duties include supporting the MFI project teams to prepare their data using the data cleaning templates and following up the data migration process. Furthermore, the business process analyst is responsible for training participating MFI teams on front- office as well as some back-office operations related to the CBS.

Key Duties and Responsibilities

• Analyse  business    requirements of  MFIs  to  properly  map  requirements to  the  CBS  during implementation phases and post implementation
• Engage with technical team to test new requirements of MFIs on the CBS
• Support MFI teams during the parameterization of the CBS in collaboration with the software vendor team
• Follow up with MFI teams during data cleaning and migration
• Deliver Training of Trainers and end user trainings to MFI staffs
• Prepare necessary documentations for parameterization, data cleaning, UAT and other stages of project phases
• Facilitate second level support to MFIs in collaboration with project team members

Job Requirement

Education: BA in Business Management, Management Information Systems (MIS) or related fields

Experience: 2 years of experiences in similar IT project positions, preferably in similar projects in financial institutions

Competencies

• Strong analytical skills with demonstrated problem solving ability
• Ability to work under pressure with tight deadlines
• Ability to set priorities, multi-task with minimal supervision and attention to details
•  Confident, motivated, self-starter with the ability to work independently, rigorous and responsible
• Proficiency in computer applications; Windows and basic Microsoft packages

Location: Addis Ababa