Serategna Nib Trading PLC is a professional labor linkage and recruitment company dedicated to connecting households and businesses with skilled, reliable, and well-trained workers. We specialize in providing comprehensive solutions designed to make everyday life easier and more efficient. Our mission is to bridge the gap between capable workers and employers by ensuring quality, trust, and long-term satisfaction through ethical recruitment and tailored placement services.

Job Title: Business Operations Expert/ Manager

Company: Serategna Nib Trading PLC

Location: Addis Ababa, Ethiopia

Deadline: September 20, 2025

Career Level: Senior Level

Employment Type: Full-time

Number of people required: 1

Work Experience: 5-8 years

Expertise Experience: 3 years

About the Job

The Operations Expert is responsible for designing, implementing, and optimizing the business operation. The main purpose is to ensure all internal processes, from client onboarding to candidate placement and post-hiring follow-up, are efficient, scalable, compliant with local regulations and contribute to overall productivity and profitability.

Job Description

• Develop and document a clear, step-by-step workflow for the entire recruitment lifecycle, from job posting to candidate onboarding. Oversee the daily operations of the labor linkage and recruitment process.
• Identify inefficiencies and bottlenecks in the current process and create solutions to overcome issues.
• Ensure compliance with labor laws, recruitment regulations, and company policies.
• Build and maintain strong relationships with clients, workers, and partner organizations.
• Supervise and mentor operational staff to ensure high performance and accountability.
• Monitor and analyze operational performance; propose and implement improvements.
• Manage and organize all legal documents, contracts, and sensitive information.
• Generate and analyze reports to provide insights into the business’s performance.
• Create training materials and conduct sessions for employees on company processes and systems.
• Act as the primary point of contact for the team for any operational issues

Required Competencies/ Technical skills:

• Strong leadership and team management skills.
• Excellent organizational and problem-solving abilities.
• High attention to detail with the ability to manage multiple tasks simultaneously.
• Strong communication, negotiation, and interpersonal skills.
• Ethical, trustworthy, and reliable.
• Results-driven with a proactive mindset.
• Adaptable and able to thrive in a fast-paced environment.
• Customer-focused and relationship-oriented.
• Computer proficiency is mandatory
• Outstanding teamwork abilities
• Commercial awareness

Compensation

• Salary will be determined and agreed upon through mutual discussion during the interview process, based on experience and qualifications.

What We’re Looking For:

Education and Experience

• Bachelor’s degree in business administration, management, or related field (master’s preferred)
• Minimum of 3 years of experience in operations management, labor services, or experience in similar/related position.