Type of Employment: Full-Time
Location: Addis Ababa
Reports to: Head of Business Development

Purpose of the Position
The Business Development Associate will play a critical role in expanding Dodai’s corporate client base and ensuring the satisfaction and retention of existing corporate accounts. This position requires a proactive approach to understanding customer needs, solving problems, and building strategic partnerships to enhance the customer experience.

Key Responsibilities

• Corporate Sales:
  • Identify and pursue new Corporate sales opportunities by understanding the needs and document requirements and presenting Dodai’s electric motorbikes as the optimal solution.
  • Build strong relationships with procurement teams to drive sales growth.
• Corporate Lead Management:
  • Effectively manage and prioritize Corporate sales leads to maximize conversion rates and sales opportunities.
  • Track and analyze Corporates’ progress through the Corporate pipeline, ensuring timely follow-up and engagement.
• Account Management:
  • Manage and nurture relationships with existing Corporate clients, ensuring their needs are met and any issues are addressed proactively.
  • Provide solutions such as training, spare parts, and customer surveys to enhance client satisfaction.
• Partnership Development:
  • Support in establishing partnerships with banks, microfinance institutions, and GPS providers to facilitate financing options and help corporate clients obtain necessary resources like number plates.
  • Collaborate with internal and external stakeholders to develop and implement solutions that meet corporate client needs.
• Internal Collaboration:
  • Suggest improvements and options for Corporate customers internally to ensure Dodai provides the best possible service and offerings.
  • Work closely with the Head of Business Development to align strategies and improve customer offerings.
• Corporate Process and CRM Management:
  • Develop and optimize efficient sales processes for Corporate accounts.
  • Implement and manage CRM/Trello systems to track customer interactions, sales activities, and client satisfaction metrics.

About You

• Bachelor’s degree in Business Administration, sales and marketing, or a related field.
• 3+ years of experience in a sales role, with 1 year in a supervisor role with a proven track record of exceeding sales goals.
• Experience supporting and working with high-performing sales teams.
• Strong understanding of sales principles and best practices.
• Excellent analytical and problem-solving skills.
• Excellent communication, interpersonal, and collaboration skills.
• Ability to work independently and manage multiple priorities in a fast-paced environment.
• Proficiency in Google work space and customer service software (e.g., Trello, odoo) a must.
• Fluency in English and Amharic (highly preferred).