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29 Nov 2022

Branch Operation Manager Grade I – Gomma Branch at Bank of Abyssinia

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Job Description


Job Objective:

To ensure that the branch cash management, reconciliation of book of accounts, transaction checking , document authentication (KYC) and archiving documents of the branch are handled as per the bank’s policy, procedure, guideline and other pertinent regulation.

Job Duties and Responsibilities:

General Duties and Responsibilities:

  • Participate in the Development of Branch plans (such as operational plan, marketing plans and sales plan) and objectives and review and consolidate same.
  • Coordinate and manage the overall banking operation activities in the branch.
  • Participate in the Preparation of the Branch’s budget and track its implementation,
  • Ensure effective and proper utilization of resources;
  • Analyze needs, asses the capacities of staff, and propose continuous education (e.g. training plan, TOT, seminars);
  • Coach and mentor employees within the branch towards effective career development,
  • Set goals, objectives, performance standards of the team’s in collaboration with Branch Manager and signs an agreement with performers, and evaluate the periodic performance of his/her subordinates.
  • Prepare, Review and upon approval, submit functional reports to relevant organs and work closely with the branch teams for same,
  • Manage disciplinary concerns of the Branch’s staff.

Main Duties and Responsibilities:

  • Manage the branch cash Operation, the reconciliation of book of account, transaction checking, and document authentication (KYC).
  • Ensure the proper handling of customer queries and complaints, and manage and maintain positive relationship with customer and staffs.
  • Promote new and existing bank’s products, service and digital banking to the customers and facilitate efficient and high quality service to customers.
  • Enhance the bank’s image through pro-active handling of customers and maximization of their satisfaction.
  • Ensure that all performer comply with regulatory standards, bank’s policies, procedure and code of conduct.
  • Ensure the fulfillment of overall tasks that have given to execute customer-focused service in the process.
  • Facilitate team’s alignment to objectives, goals , and performance standards and facilitate goal cascading;
  • Adhere strictly to compliance and operational risk controls in accordance with the bank’s and regulatory standards and policies.
  • Adhere strictly to compliance and operational risk controls in accordance with the bank’s and regulatory standards and policies.
  • Ensure that tasks are completed to the agreed standards within the agreed delivery time.
  • Countersigns on document and transaction tickets and approve payments.
  • Supervise the operation activities (i.e. general ledger management, cash operations, transaction checking and archiving, and logistics) in the Branch.
  • Coordinates and develop annual/quarter/monthly operational plan for the branch’s;
  • Ensure all books of accounts are balanced against GL and reconciliation of ATM and POS transaction.
  • Monitor service levels against customer expectations.
  • Follow up the document authentication processes.
  • Follow up timely settlement of suspense accounts.
  • Handles cash vault dually and keeps confidentially the combination code of the branch vault and ATM;
  • Prepare and implement periodic job rotation plan  for the Branch Operation team;
  • Approve payment of general expense items;
  • Ensure that sufficient stock of forms and stationary materials are maintained;
  • Regularly assess and appraise the work of Branch Operations staff members;
  • Ensures the branch  documents are safely and properly archived;
  • Follow –up and rectify discrepancy reported by Internal auditors;
  • Motivate the Branch Operation team;
  • Creates  conducive work environment in the branch;
  • Authorizes the transactions and counter sign the daily cash book;
  • Handles petty cash;
  • Analyzes the genuineness of expenses incurred by the branch;
  • Examine cash excess and cash shortage;
  • Ensure Reconciliation, settles suspense accounts and produce periodic report of accounts balance;
  • Overviews and checks all cash processes are properly executed and ensures compliance with all internal controls, standards and limits;
  • Counter sign the daily cash book;
  • Ensure cash operation, balance at the half  day and end of day;
  • Follow the cash holding limit of the branch is not violate;
  • Ensure the end of day closing cash operation correctly and accurately;
  • Ensure Process clearance of negotiable instruments;
  • Perform other duties assigned by appropriately instituted Supervisory Managemet

Requirements

Education: BA Degree in Accounting, Management, Marketing, Banking and Finance, Economics or other business related fields.

Experience: Minimum of 5 years banking experience.  Experience in supervisory role is advantageous.





Method of Application

Submit your CV and Application on Company Website : Click Here

Closing Date : 2 December. 2022





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