Job Objective:

To ensure the overall banking operation activities of the branch perform as per the bank’s policy, procedure, guideline and other pertinent regulation.

Job Duties and Responsibilities:

General Duties and Responsibilities:

• Develop Branch plans (such as operational plan, marketing plans and sales plan) and objectives and, lead & evaluate in their implementation.
• Coordinate and manage the overall banking operation activities in the branch.
• Prepare the Branch’s budget and track its implementation,
• Represent the Branch,
• Ensure effective and proper utilization of resources;
• Analyze needs, asses the capacities of staff, and propose continuous education (e.g. training plan, TOT, seminars);
• Coach and mentor employees within the branch towards effective career development,
• Sets goals, objectives, performance standards and signs an agreement with performers, and evaluate the periodic performance of subordinates,
• Prepare, Review, approve and submit functional reports to relevant organs and work closely with the branch teams for same,
• Manage disciplinary concerns of the Branch’s staff.

Main Duties and Responsibilities:

• Ensures customer queries and complaints properly handled;
• Facilitate efficient and high quality service to customers;
• Manage and maintain positive relationship with customer and staffs;
• Promote new and existing banks products, service and digital banking to customers;
• Enhance the banks image through pro-active handling of customers and maximizes their satisfaction;
• Ensures that all performer comply with regulatory standards, bank’s policies, procedure and code of conduct;
• Ensure the fulfillment of overall tasks that have given to execute customer-focused service in the process;
• Adhere strictly to compliance and operational risk controls in accordance with the bank’s and regulatory standards  and policies;
• Ensure that tasks are completed to the agreed standards within the agreed delivery time;
• Plan, coach, manage and coordinate the overall branch management;
• Enhance the Branch’s competitive position;
• Perform regular assessment of all branch –related work practices;
• Support Branch staff in developing, managing, and growing customer relationships;
• Ensure compliance and monitoring is in place in accordance with rules , regulations, and standards;
• Set team objectives, goals , and performance standards and facilitate team’s alignment and goal cascading;
• Adhere strictly to compliance and operational risk controls in accordance with the bank’s and regulatory standards  and policies;
• Ensure that tasks are completed to the agreed standards within the agreed delivery time;
• Plan, coach, manage and coordinate the overall branch management;
• Work closely with the branch teams in annual plan development  and implementation;
• Enhance the Branch’s competitive position;
• Review and consolidate Branch budgets;
• Perform regular assessment of all branch –related work practices;
• Evaluate annual plans, such as operational plan, marketing plans and sales plan…
• Support Branch staff in developing, managing, and growing customer relationships;
• Ensure compliance and monitoring is in place in accordance with rules , regulations, and standards;
• Creates conducive work environment for the customers and staff;
• Check and approve balance confirmation;
• Motivates all branch staff to deliver high quality service;
• Implement the designed strategy for business growth, operational excellence and digitalization;
• Represent the Branch in social and official affairs and handle correspondences;
• Ensure all document related to credit and international banking are properly and timely forwarded to the respective departments;
• Coordinate the marketing efforts of the branch;
• Perform other duties assigned by appropriately instituted Supervisory Management.

Requirements

Education: MA/BA Degree in Accounting, Management, Marketing, Banking and Finance, Economics or other business related fields.

Experience: Minimum of 6/8 years banking experience, Experience in supervisory role is advantageous