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10 May 2022

Banking Business Officer (Tora Branch) at Bank of Abyssinia

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Job Description


Job Objective:

The role ofthis positionis to promote bank products and services, attained customers request and provides efficient and high quality service to customers as per the bank’s policy, procedure, guideline and other pertinent regulation. Therefore performing your job in high professional manner will contribute to achieve organizational vision and strategic objectives (i.e. Business growth, Operational excellence and Digitalization)

Reports Directly To:  Manager Branch Business

Sector: Branch Banking

Key Job Duties and Responsibilities:

General Duties

  • Attained the customer request
  • Provide efficient and high quality service
  • Promote and sales banking product, service and channels

Specific Duties

  • Attends customer queries and complaints;
  • Delivers efficient and high quality service to customers;
  • Manage and maintain positive relationship with customer and staffs;
  • Enhance the banks image through pro-active handle customers and maximizes their satisfaction;
  • Signs on document and transaction tickets;
  • Comply strictly the regulatory standards, bank’s policies, procedure andcode of conduct;
  • Perform each tasks with the banks standards and delivery time;
  • Adhere strictly to compliance and operational risk controls in accordance with the bank’s standards;
  • Identify and recruit prospect customers, and provide professional advise;
  • Works towards the achievements of the teams and individual task;
  • Promote  the banks products, service and digital banking to the customers;
  • Participates in the resource mobilization activities;
  • Attend customer at counter properly with due respect;
  • Recruit customers, sales product, services and digital banking of the Bank;
  • Prepare cash and non-cash tickets/negotiable instrument;
  • Process cash and non-cash transactions;
  • Process customers’ account opening,digital banking services  request and perform cross selling activities;
  • Process customer account closing and product service and channels termination;
  • Identifies, verify  and scan customers’ and authorized staffs’ signatures;
  • Maintain his/her cash holding position at all time;
  • Balance daily cash and non-cash tickets and physical cash against the respective accounts;
  • Perform other related duties given by the supervisor.

Key performance Indicators: Strategic and operational efficiency and effectiveness such as:

  • Standard Delivery Time;
  • Customer satisfaction;
  • Number of customer serve;
  • Number of customer recruited on products, service and digital banking.

Summary of Key Competency,  Educational and Professional Requirements:

Education: B.A Degree in Business related fields.

Experience: 2 Years of service in Banking industry,of which one year in Banking operation job family

Summary of Key Competency Requirements

Leadership Competency: NA

Organizational Value Competency

  • Customer Satisfaction
  • Integrity
  • Team work and collaboration
  • Caring for Community

Technical Competency

  • Good inter personal skill
  • Basic computer skill and certified in bank applications
  • Knowledge of branch banking procedure
  • Flexible and adapt new environment
  • Strong personal commitment to learn particular skill
  • Ability to manage work
  • Comply to bank code of ethics
  • Acts with integrity




Method of Application

Submit your CV and Application on Company Website : Click Here

Closing Date : 13 May. 2022





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