At Nokia, we create technology that helps the world act together. As a trusted partner for critical networks, we are committed to innovation and technology leadership across mobile, fixed and cloud networks. We create value with intellectual property and long-term research, led by the award-winning Nokia Bell Labs. Adhering to the highest standards of integrity and security, we help build the capabilities needed for a more productive, sustainable and inclusive world.

Come create the technology that helps the world act together

Nokia is committed to innovation and technology leadership across mobile, fixed, and cloud networks. Your career here will have a positive impact on people’s lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world.

We challenge ourselves to create an inclusive way of working where we are open to new ideas, empowered to take risks, and fearless to bring our authentic selves to work

What you will learn and contribute to

• Back-office Management is the leadership and management of all/some of the centralized Network Operations functions, which includes: Fault Management, Performance Management, Configuration Management, OSS Administration.
• Responsibility is also for the Second level support for Cloud Core, IP, Security, Fixed, Fiber Optics Network, RAN when maintenance teams are not able to fix problems.
• Training the Level 2 back-office SME engineers on new features deployed in the network.
• Produce and maintain quality standards and documents
• Liaise with customers and/or vendors as point of contact at senior technical level.
• Inspires others and drives multiple projects independently, requiring minimal supervision
• NOC Team, SLM Team, Management & Employee Motivation
• Responsible for back-office operations for Core, Radio, IP, OSS administration and transmission network escalations
• Responsible for back-office operations for Core, Radio, IP, OSS administration and transmission network Reporting
• Responsible for back-office operations for Core, Radio, IP, OSS administration and transmission budgeting
• Ensures Escalation control and management for Network events
• Ensures NOC and back-office tools capability needs
• Ensures operations processes and procedures are adhered, regularly reviewed and updated
• Ensures NOC operational performance levels to SLA/OLA applicable
• Liaison with 3rd Party for complex technical cases
• Liaison for escalated NOC and back-office operations for Core, Radio, IP and transmission Network matters
• Undertake special assignments to resolve Network Operations issues
• Responsible for 2nd level support on all escalated incidents by analysing faults, troubleshooting, researching existing knowledgebase articles/known issues and responsible for initiating and managing escalation to vendor L3 support.
• Review cases for technical complexity and make recommendations to team members with regards escalation according to MS best practices and in accordance to agreed SLA.

Your skills and experience

• 10-15 years’ Experience in back office management including back office operations for Core, Radio, IP, OSS administration and transmission.
• Experience in any of the following domains such Radio Networks, Cloud Architecture, cybersecurity architecture, security engineering, network engineering, systems engineering, IP transport, and IPMPLS
• Good Understanding of Cloud Core Networks

EDUCATION REQUIREMENTS

• Bachelor’s degree/Software/Electrical Engineering, Information Technology, Computer Science, or equivalent experience.