Organizational Setting and Work Relationships

Under the overall supervision of the Associate IT Service Delivery Management Officer, the IT Associate provides reliable and timely IT services on the application and infrastructure of UNHCR standard IT services in Debark Field office and in order area if need be. S/he normally receives technical guidance from the Associate IT Service Delivery Management Officer for the Telecom and IT infrastructure in Debark Field Office or emergency operation exists. In no presence of the Associate IT SDM Officer, direct supervision may be exercised by the Admin Officer as applicable in the duty station.

All UNHCR staff members are accountable to perform their duties as reflected in their job description. They do so within their delegated authorities, in line with the regulatory framework of UNHCR which includes the UN Charter, UN Staff Regulations and Rules, UNHCR Policies and Administrative Instructions as well as relevant accountability frameworks. In addition, staff members are required to discharge their responsibilities in a manner consistent with the core, functional, cross-functional and managerial competencies and UNHCR’s core values of professionalism, integrity and respect for diversity.

Duties

• Assist in on-site needs assessment and installation and maintenance of UNHCR Telecommunications and IT equipment.
• In consultation with the supervisor, establish the IT requirements in field operations, considering the overall IT and Telecom strategy of the region, the operational needs and the security constraints.
• Install and configure the most appropriate type of UNHCR IT and Telecommunications systems (HF, VHF, UHF, Microwave Links, Telephony, and satellite systems) to meet the field and emergency operations immediate IT needs.
• Ensure that the equipment under his/her responsibility is in good working condition, by inspecting regularly the hardware and installations. If required, arrange promptly repairs or replacement as necessary according to established procedures.
• Maintain records of the installations and repairs/replacements done and keep the supervisor fully informed on the status of the equipment.
• Provide each office, where equipment is installed, with full information for their asset management records.
• If applicable, keep a proper inventory level of all sites spares and return spare parts for repair/replacement.
• Monitor and maintain the LAN, Network Servers, Printers, LAN points, Hubs, Patch pane, etc. to prevent faults occurring.
• Add or remove users from the Network.
• Assist in the maintenance of accurate records of users and usage of the Network.
• Carry out minor hardware maintenance.
• Provide Technical Briefing/Training on the equipment to local IT resources and users, including IPs, ensuring that they are able to maintain/use the equipment.
• Assist in the development and configuration of IT and Telecom Equipment/Kits used in field operations and emergencies.
• Decide on appropriate resolution to incidents / problems.
• Escalate issues to supervisor if incident / problem cannot be resolved with scope of responsibility.
• Perform other related duties as required.

All UNHCR workforce members must individually and collectively, contribute towards a working environment where each person feels safe, and empowered to perform their duties. This includes by demonstrating no tolerance for sexual exploitation and abuse, harassment including sexual harassment, sexism, gender inequality, discrimination and abuse of power.

As individuals and as managers, all must be proactive in preventing and responding to inappropriate conduct, support ongoing dialogue on these matters and speaking up and seeking guidance and support from relevant UNHCR resources when these issues arise.

This is a Standard Job Description for all UNHCR jobs with this job title and grade level. The Operational Context may contain additional essential and/or desirable qualifications relating to the specific operation and/or position. Any such requirements are incorporated by reference in this Job Description and will be considered for the screening, shortlisting and selection of candidates.

Education & Professional Work Experience

• Years of Experience / Degree Level
• For G6 – 3 years relevant experience with High School Diploma; or 2 years relevant work experience with Bachelor or equivalent or higher

Field(s) of Education

• Not applicable.

Certificates and/or Licenses

• Information Technology;
• Relevant Job Experience

Essential

• Experience relevant to the function or particularly on HF/VHF radio or IT systems, PAMA satellite systems, PABX, Cisco routers and satellite modems.

Desirable

• Hands-on experience with wireless and VoIP systems, electricity, generators, lightning protection an asset. Previous experience in Emergencies is an advantage.

 Functional Skills

• IT-Computer Literacy;
• TR-Training/Coaching/Facilitation;
• IT-Microsoft Office Productivity Software;

 Position Competencies

• Core Competencies:
• Accountability
• Communication
• Organizational Awareness
• Teamwork & Collaboration
• Commitment to Continuous Learning
• Client & Result Orientation

 Managerial Competencies:

• Empowering and Building Trust
• Cross-Functional Competencies:
• Analytical Thinking
• Innovation and Creativity
• Technological Awareness

Language Requirements

• English is essential
• Amharic and Tigrinya are desirable