About the Organization:

VisionFund Micro Finance Institution (S.C) is an Institution established according to proclamation No. 40/96 to provide financial services to the productive poor in the rural and urban areas of Ethiopia. VisionFund is currently operating in four of the Regional States of the country. VisionFund MFI is currently looking for candidates for Area Deposit Mobilization & Branch Operations Officer role. The successful candidates will have skills and experience that meet the following requirements:

SPECIFIC DUTIES AND RESPONSIBILITIES

• Ensures that all branches are equipped with the Company guidelines for deposit mobilization and branch operations.
• Prepares period performance report with respect to deposit mobilization branch operations of branches under the supervision of the Area office.
• Visits Branch offices and collects opinions and other relevant information from employees and  customers that can contribute to the development and growth of the overall operations of saving;
• Compiles feedback of customer on the service delivery of Branches and forwards to the supervisors;
• Assists in the co-ordination of inter-Branch operational activities;
• Follows up that Branches deposit excess cash to bank and withdraw cash from bank for cash operations;
• Ensures that customer service is provided and enhanced at all times;
• Follows-up timely submission of monthly returns and periodic reports of Branches, identifies issues requiring rectifications and instructs branches for immediate settlement of long outstanding issues;
• Attends complaints and inquiries of customers and follows-up to address the issues with the respective branches;
• Prepares period reports of customer service satisfaction for the branch services.
• Compiles feedback of customer on the service delivery of Branches and forwards to the supervisors;