Hello! Welcome to Plaza Premium Group, we’re people passionate about “Making Travel Better”. We are a global company with team members from all walks of life, together we are #PPGFamily, together we are building a legacy.

Job Scope

Overall responsible for the operations and management of the day-to-day activities of the lounge/s. Ensure team members are trained competently and have the tools and equipment needed to carry out their job functions effectively. Ensure the highest standards of safety / security and quality service in accordance with the Company’s policy, local civil aviation, government legislation and international standards.

Job Responsibilities

• To be responsible for the proper running of the lounges of the Company.
• To plan, organize and manage operational functions in an effective and economical manner.
• To monitor systems implemented and ensure the regulatory requirements are adhered.
• To ensure a smooth, efficient, profitable operations and guests are consistently provided with the highest quality service through an inspired team.
• To constantly seek guest feedback and opportunities to develop the lounge product in keeping with the continuous improvement framework.
• To evaluate the lounge product and services to initiate corrective action where required or to identify new opportunities for enhancing the guests lounge experience.
• To identify opportunities for co-marketing and PR leverage.
• To provide leadership to staff.
• To cooperate and work in a team for development, implementation, maintenance and improvement of the quality management system.
• To take initiative to identify areas for improvement and participate in continual improvement activities.
• To undertake other jobs assigned by supervisors from time to time.

Job Requirements

• Form 5 or above preferred
• Minimum of 8 years’ experience in F&B industry, including but not limited to restaurants, lounges, fast food outlets
• Good command of spoken and written in English.
• Service-oriented and a good team player
• Able to work under pressure with excellent time management
• Strong leadership, communication and interpersonal skills
• Shift duty is required
• Location – Airport