Job Opening: Customer Service Specialist

Company: Solveit Technology Lab

Location: Addis Ababa

Job Type: Full-Time

About Us

At Solveit Technology Lab, we build innovative solutions and drive digital transformation. We are looking for a vibrant, energetic, and results-driven Female Customer Service Specialist to join our growing team. If you love communicating, building relationships, and have a passion for marketing and technology, we want you!

Key Responsibilities

• Act as the first point of contact for our clients, providing exceptional support and representing the Solveit brand with enthusiasm.
• Manage customer inquiries, resolve issues efficiently, and maintain high levels of client satisfaction.
• Support sales and marketing initiatives by identifying customer needs and pitching relevant tech solutions.
• Maintain clear, active, and professional communication across various channels (phone, email, and chat).

Job Requirements & Qualifications

• Education: Minimum of a Diploma in Marketing (or a related field).
• Experience: Minimum of 1 year of professional experience in Customer Service, Sales, or Marketing.
• Traits: Highly active, energetic, and possesses exceptional communication and interpersonal skills.
• Tech Savviness: Previous experience or a strong familiarity with the IT/Tech industry is a major plus!

What We Offer

• A dynamic, innovative, and supportive work environment.
• Opportunities for career growth within the tech industry.
• Competitive salary and benefits package.