The ERP & ICT Assistant plays a crucial role in supporting the IT department at National Transport PLC. This full-time position is designed for junior-level candidates with 1-3 years of experience, focusing on enhancing the company’s ERP systems and ICT infrastructure. The assistant will work in an office environment in Addis Ababa, collaborating with team members to ensure efficient technology operations and effective communication across departments.

Key Responsibilities:

• Assist in the maintenance and support of ERP systems to ensure optimal performance.
• Provide technical support for ICT-related issues, troubleshooting and resolving problems promptly.
• Collaborate with team members to gather and document user requirements for system enhancements.
• Conduct data analysis to identify trends and provide insights for decision-making.
• Participate in the implementation of new software and system upgrades.
• Maintain accurate documentation of processes, procedures, and user guides.
• Facilitate training sessions for staff on using ERP and ICT tools effectively.
• Monitor system performance and report any issues to senior IT staff.
• Support the development and execution of IT projects, ensuring timelines and goals are met.
• Communicate effectively with stakeholders to provide updates and gather feedback on IT initiatives.

Required Skills:

• Demonstrate adaptability to changing technology and work environments.
• Exhibit strong analytical skills to interpret data and solve problems.
• Communicate clearly and effectively with technical and non-technical staff.
• Show proficiency in using ERP software and ICT tools.
• Ability to work collaboratively within a team and contribute to group goals.
• Maintain attention to detail in documentation and reporting.
• Demonstrate time management skills to prioritize tasks effectively.
• Display a proactive attitude towards learning new technologies.
• Utilize critical thinking to assess situations and provide solutions.
• Engage in active listening to understand user needs and concerns.

Desired Skills:

• Familiarity with project management principles and practices.
• Basic understanding of programming or scripting languages.
• Experience in conducting user training and support.
• Knowledge of data visualization tools and techniques.
• Interest in emerging technologies and industry trends.