Getva Hotel is seeking a highly motivated and experienced Hotel Manager to oversee the daily operations of the hotel and ensure exceptional guest satisfaction. The Hotel Manager will be responsible for managing hotel staff, optimizing operational efficiency, maintaining service standards, and driving overall business performance in line with the hotel’s vision and goals.

Key Responsibilities

• Oversee and manage all hotel operations including front office, housekeeping, food & beverage, maintenance, and security
• Ensure high levels of guest satisfaction by maintaining excellent service standards and promptly addressing guest concerns
• Supervise, train, motivate, and evaluate hotel staff to ensure productivity and professionalism
• Prepare and manage operational budgets, control costs, and maximize revenue
• Monitor room occupancy rates, pricing strategies, and sales performance
• Ensure compliance with health, safety, and hospitality regulations
• Develop and implement standard operating procedures (SOPs)
• Coordinate with suppliers, vendors, and service providers
• Prepare operational and performance reports for management
• Handle staff scheduling, performance management, and disciplinary actions when necessary

Qualifications & Experience

• Bachelor’s Degree in Hotel Management, Hospitality Management, Business Administration, or a related field
• 5–8 years of total work experience, with at least 3 years of direct experience in hotel operations or hotel management
• Proven experience managing hotel staff and day-to-day operations
• Strong leadership, communication, and interpersonal skills
• Excellent problem-solving and decision-making abilities
• Solid knowledge of hotel management systems and operational procedures
• Financial management and budgeting skills
• Ability to work under pressure and handle multiple priorities
• Strong customer service orientation

Preferred Skills

• Experience in mid-size or large hotel operations
• Knowledge of local tourism and hospitality market
• Ability to lead multicultural teams