Retina Pharmaceuticals is seeking a highly skilled and motivated Field Application Specialist to join our Service team team. You will serve as the technical bridge between our advanced diagnostic solutions and healthcare providers. Your primary focus will be the Serum Work Area (SWA), ensuring the seamless integration, optimization, and operation of Clinical Chemistry and Immunoassay platforms at various client sites.

Key Responsibilities

• Installation & Integration: Lead the technical setup and application configuration of Chemistry and Immunoassay analyzers.
• Technical Training: Conduct comprehensive on-site training for laboratory personnel on equipment operation, reagent handling, and result interpretation.
• Troubleshooting: Provide expert-level application support to resolve complex technical issues related to assays, calibrations, and quality control.
• Assay Optimization: Assist laboratories in validating new assays and optimizing existing protocols to ensure peak performance and clinical accuracy.
• Relationship Management: Act as a technical consultant to customers, providing updates on new diagnostic menu expansions and technological advancements.
• Collaboration: Work closely with the Service Engineering and Sales teams to ensure total customer satisfaction and equipment uptime.

Candidate Profile

The ideal candidate is a proactive problem-solver who combines deep technical knowledge of laboratory medicine with exceptional communication skills. You should be comfortable working in a fast-paced clinical environment and dedicated to improving diagnostic accuracy in Ethiopia.

• Specialization: Serum Work Area (Clinical Chemistry & Immunoassay)
• Company: Retina Pharmaceuticals
• Location: Addis Ababa, Ethiopia (with potential regional travel)

Qualifications & Experience

• Education: Bachelor’s degree in Medical Laboratory Technology (MLT), Biomedical Science, or a related field.
• Experience: Minimum of 3–5 years of hands-on experience in a clinical laboratory or as an FAS, specifically focused on Chemistry and Immunoassays.
• Technical Knowledge: Proven expertise in Serum Work Area (SWA) platforms and laboratory automation.
• Regulatory Knowledge: Familiarity with ISO 15189 standards and quality management systems (QMS) in a laboratory setting.

Core Competencies

• Strong analytical and diagnostic troubleshooting skills.
• Excellent presentation and teaching abilities.
• Proficiency in English and Amharic (both written and spoken).
• Ability to work independently and manage a demanding travel schedule.
• High level of professionalism and ethical conduct.