Job Code: HR-PUD-1007-MAN-P
Job Title: General Service Team Leader
Terms of Employment: Full-time Employee
Department: Human Resource Department
Location: Factory
Reports To: Head of Human Resource Department

Required Equipment and Materials:
Personal Protective Equipment (PPE): Safety glasses, Gloves, Face masks, Steel-toed boots
Office Equipment: Desk & Chair, Computer & Printer, Filing Cabinets, Telephone & Headset

A. Key Roles & Responsibilities

1) Team Leadership & Supervision

• Lead, manage, and motivate general service staff to ensure smooth daily operations.
• Allocate tasks, set clear objectives, and monitor performance.
• Provide guidance and support to staff for problem-solving and performance improvement.
• Conduct performance reviews, provide feedback, and set professional development goals; address performance issues proactively.

2) Facility Management & Maintenance

• Ensure factory infrastructure (electrical, plumbing, machinery, HVAC, etc.) is maintained through inspections, repairs, and preventive maintenance.
• Maintain an inventory of tools, equipment, and materials; ensure calibration and repair when needed.
• Optimize space utilization in production floors, storage, and offices; maintain cleanliness and organization.

3) Health, Safety & Compliance

• Ensure compliance with workplace safety standards, proper sanitation, waste disposal, and fire safety.
• Manage emergency preparedness including drills and staff training.
• Monitor compliance with environmental and safety regulations; manage permits, certifications, and audits.

4) Resource Management

• Oversee procurement and management of tools, materials, and resources.
• Ensure proper usage, maintenance, and availability of equipment and supplies.

5) Budget & Resource Management

• Prepare and manage the budget for general services; monitor expenses and ensure cost control.
• Evaluate cost-effectiveness of internal vs outsourced services; identify cost-saving measures.

6) Communication & Reporting

• Ensure effective communication between service staff, production teams, and management.
• Maintain accurate records on maintenance schedules, inventories, procurement, and service requests.
• Generate regular reports and gather feedback to improve service operations.

7) Other Duties

• Perform any other duties assigned by the company.

B. Job Specification

Education

• Bachelor’s Degree in Business Administration, Operations Management, Facility Management; OR
• Diploma/Level 4 in a related field with relevant experience.

Skills

Leadership & Management:

• Team leadership, performance management, decision-making, and problem-solving.

Communication Skills:

• Clear communication with departments and staff; ability to give clear instructions.

Organizational Skills:

• Time management, multitasking, resource tracking, and performance monitoring.

Problem Solving:

• Ability to identify issues and implement solutions quickly.

Budget & Resource Management:

• Experience managing budgets and optimizing resources.

Technical Skills:

• Familiarity with facility management tools/software.
• Basic understanding of maintenance and cleaning services.

Health & Safety Knowledge:

• Knowledge of safety regulations and ability to enforce them.

Interpersonal Skills:

• Ability to build relationships, resolve conflicts, and work with vendors and colleagues.

Working Environment

• Office-level working environment (inside factory setting).

Work Experience

• 4–5 years of experience in operations management, facility management, or general services (preferably in manufacturing).
• Experience in housekeeping, transportation, maintenance, and procurement is beneficial.
• Experience in motivating teams and creating a productive workplace.
• Exposure to factory operations, production lines, and machinery is preferred.