Job Title: Junior IT Support Technician

Location: Addis Ababa

Job Type: Full-time

About Us:

Get-As International Plc. is a dynamic organization engaged in Real estate, Trading and Cross border transport. We are seeking a motivated Junior IT Support Technician to join our dynamic team.

Job Summary:

We are looking for a proactive and technically skilled Junior IT Support Specialist to provide first-line support for IT-related issues within our organization. This role is ideal for someone at the start of their IT career who is eager to learn, solve problems, and grow within the field.

Key Responsibilities:

• Provide first-level technical support to end-users via phone, email, or in-person.
• Troubleshoot hardware, software, and network-related issues.
• Set up, configure, and maintain desktops, laptops, printers, and other peripherals.
• Assist in maintaining IT documentation and asset inventory.
• Install and update software and operating systems.
• Support user account setup and password resets (Active Directory, email, etc.).
• Escalate unresolved issues to senior IT staff or relevant departments.
• Ensure timely logging and tracking of support requests using the ticketing system.
• Provide support for audio/visual equipment during meetings or presentations.

Qualifications:

• Diploma or Bachelor’s degree in Computer Science, Information Technology, or a related field.
• 0–2 years of experience in IT support or a related role (internship or part-time work experience acceptable).

Skills:

• Strong problem-solving skills and attention to detail.
• Ability to work independently and in a team environment.
• Capable with Equipment installation and configuration.
• Basic understanding of computer hardware, software, and networking concepts.