The Sales Supervisor is accountable for achieving assigned team sales targets and conducting supervisory duties that involve the coordination of activities to ensure that operational demands are catered for. He /She oversees daily store operations and leads merchandising activities to optimize sales performance. The Sales Supervisor is expected to deal with multiple parties in the workplace such as internal colleagues and external customers as part of managing in-store operations. The Sales Supervisor is friendly, sociable and possesses strong persuasion abilities. He /She is able to multi-task and is capable of interacting well with customers.

Sales Supervisor duties and responsibilities

• Build support and commitment within the team.
• Coach the team for best performance.
• Coordinate order processing, delivery and returns of customer orders.
• Document sales transactions.
• Lead and motivate team to contribute for productivity
• Lead team decision making.
• Maintain store security and workplace emergency.
• Manage service quality and customer satisfaction.
• Monitor stock availabilities.
• Supervise retail operations and retail staff