KAKI PLC is an official dealer and assembler of ISUZU vehicles in Ethiopia. It is also engaged in different business lines including import, export, metal fabrication, after sales services, and cargo freight transport operations. The company wishes to employ a qualified professional for the Service Advisor position.

General Duties and Responsibilities:

Responsible to serve as the face and representative of the service shop and to liaise between customers and service department by communicating with customers regarding vehicle problems and maintenance and repair timelines, and expressing customer concerns to service department in ways that foster trust among customers.

Specific Duties and Responsibilities:

• Inquire about the customer’s request, check the vehicle, and make an estimate.
• Explain the necessary parts, work contents, and expenses using an estimate and receive approval from the customer.
• Provide a job order to mechanics with a job order sheet.
• Prepare and review all repair work orders for accuracy and completeness concerning parts, materials and labor and approve the release of vehicle for delivery to the customer.
• If work progress is delayed or additional work is required, contact the customer immediately to explain the reason for the change in delivery time and expenses and get approval.
• Explain the work details to the customer when delivering the vehicle.
• Processes customer payments as per company finance policy and procedures.
• Maintain positive relationships with customers to ensure repeat and return of customers.
• Ensure customer vehicle is finished on time to ensure satisfaction of customers at every step of interaction.
• Answer customer questions about services, including when to expect vehicle maintenance and repairs.
• Advise necessary changes and improvements to the Manager, Service Reception.
• Greet customers immediately in a courteous manner, promote loyalty and customer goodwill and protect company image.
• Wear a uniform and badge every day identifying him/her as an Isuzu specialist.
• Conduct employee performance appraisal periodically to evaluate how well employees have completed their duty and to take any needful action accordingly.
• Prepare performance reports for submission to the Branch Manager.

About You

Required Number           :  1(One)

Qualification                    :  Diploma or BSc in Mechanical Engineering or related field

Work Experience            :  10 years for Diploma, and 8 years for BSc graduate in relevant role

Skills and Abilities:

• Knowledge of Vehicle Parts and Services
• Customer Skills
• Computer skill, communication skills, English language proficiency.
• Team Management
• Enthusiastic Attitude, Self-Motivated.