The Operational Manager oversees the smooth day-to-day operations of a commercial center, with a special emphasis on monitoring company-owned enterprises and organizing events.

Key Responsibilities:

1. Business Operations Management:

• Manage daily operations of company-owned businesses.
• Develop strategies to increase efficiency and profitability.
• Monitor and assess business performance.
• Maintain compliance with safety, health, and legal standards.
• Implement and monitor standard operating procedures (SOPs).

2. Event Planning and Management:

• Plan, coordinate, and execute events within the commercial center
• Communicate and cooperate with external vendors, contractors, and partners for event execution.
• Create marketing plans for events.
• Oversee event budgets, timelines, and logistics.
• Evaluate the success of events using metrics

3. Team Leadership and Development:

• Provide training, support, and development opportunities for staff
• Promote a good and stimulating work environment.

4. Customer Experience & Service Quality:

• Ensure good customer service standards.
• Improve client satisfaction by obtaining feedback and responding to complaints promptly.
• Implement strategies to improve the customer experience.

5. Financial & Budget Management:

• Work with finance teams to develop, manage, and monitor operational budgets
• Drive revenue growth through optimization of pricing strategies, promotions, and cost control measures.
• Analyze financial reports and use data to recommend operational improvements and business strategies.

6. Stakeholder Relations & Reporting:

• Assist with operational concerns for company-owned enterprises and events.
• Regularly report on operational performance, event outcomes, and financial results to top management.
• Strengthen connections with important stakeholders, including renters, suppliers, and local authorities.

About You

Requirements:

• Bachelor’s degree in business administration, Hospitality Management, Event Planning, or related field.
• Minimum of 5 years of experience in operational management
• Proven expertise in event planning and execution.
• Excellent leadership and team management abilities.
• Strong organization, communication, and problem-solving skills.
• Experienced in financial analysis, budget management, and company operations.
• Demonstrated ability to operate in a fast-paced setting and manage several projects.

Preferred Skills:

• Familiarity with local regulations for commercial and event spaces.
• Strong marketing and promotional skills to enhance event visibility and attendance.
• Leadership and team management
• Optimizing operations

Personal Attributes:

• Structured and focused on the details.
• Optimistic outlook and strong work ethic.
• The ability to operate in a stressful environment.