District Relationship Officer – IFB  FDire Dawa District under Dire Dawa Area Office 

DB/ Vacancy- 0327/24

Job Summary 

District Relationship Officer – IFB is responsible for achieving business growth in IFB Banking by providing quality relationship management to new and existing customers in assigned district. In addition, the role holder is also responsible for sustaining customer satisfaction so as to retain and enhance relationship with existing and potential customers by cross selling other Bank products and services to generate additional business.

About You

Academic & Professional Qualification

Bachelor’s Degree in Business Administration, Marketing Management, Management, Banking, Finance, Management, Information Technology, or related fields.

Trainings and courses in banking operations (IFB, domestic, credit and international banking operations)

Experience

Minimum of five (5) years relevant experience

Behavioral Competency

• sensitivity to diversity/inclusion.
• Creativity and innovation skills.
• Action oriented.
• Quality focus and attention to detail.
• Professionalism and integrity in line with Dashen Bank values.
• Good oral and written communication skills.
• Critical and analytical thinking and problem solving skills.
• Personal motivation and drive exhibited through commitment to hard work, continuous improvement and achievement of goals.
• Good customer relationship management skills (internal and external customers).
• Risk awareness and focus – demonstrates understanding of risk management practices, standards and regulatory requirements.

Required Technical Competency

• Business development skills to effectively segment the target market, gather market intelligence and identify opportunities for the Bank to sell its products.
• Commercial awareness to understand and apply commercial and financial principles to business thinking.
• Strong networking skills to establish mutually beneficial relationships with other business people and potential clients and customers in order to grow business.
• Relationship Management skills to effectively perform Relationship Management activities/tasks in a manner that consistently achieves high quality standards.
• Knowledge of IFB Banking products.
• Knowledge and effective application of all relevant banking policies, processes, procedures and guidelines to consistently achieve required compliance standards or benchmarks.