Enat Bank was initiated by some of Ethiopia’s leading visionaries and businesswomen. Enat Bank’s founders created a bank that empowers women while providing all clients with exemplary services.

Essential Function

• Ensure efficiency and effectiveness of the Relationship Management team;
• Lead the Relationship Management team to mobilize  fresh resources (Deposit, FCY, and Share capital);
• Responsible for building and maintaining sustainable positive relationships with existing high valued customers and recruiting new potential high valued customers;
• Responsible for high value customer base expansion;
• Responsible for recruiting new potential and retaining high valued customers;
• Handle high valued customers’ graduated from branch level;
• Address and follow-up high valued customers inquires escalated from branches;
• Escalate customer requirements to district director or EMT in order to make an informed decision;
• Expanding the customer base by upselling and cross-selling;
• Overseeing the relationship with customers handled by Relationship Management team;
• Identifying opportunities for business growth, and resolving customer complaints;
• Based on segmentation parameters engage in categorizing new potential and  existing high valued customers;
• Responsible for maintaining sustainable positive relationships with existing high valued customers;
• Identify the business competition and strategizing accordingly;
• Responsible for overseeing the  resource mobilization operation,  setting targets, follow-ups, and monitoring performances of the Relationship Management team;
• Review and evaluate the group based performance of Customer Relationship officers based on Key Result Indicators (KRI) and suggest improvements.  The bank applies “Group Based Target” for all Relationship Management team members.
• Resolving high valued customer complaints quickly and efficiently;
• Keeping high valued customers updated on the latest products in order to increase sales;
• Coaches the team to leverage lead generation techniques.
• Coach, mentor, and train the branches sales representatives on all sales skills aspects;
• Performs any other duties assigned by the supervisor;

Job Requirement

BA in Marketing Management, Sales and Marketing, Business Administration, Economics, Accounting or related fields with 7.5 years of experience in relevant fields in banking industry.