Enat Bank was initiated by some of Ethiopia’s leading visionaries and businesswomen. Enat Bank’s founders created a bank that empowers women while providing all clients with exemplary services.

Essential Function

• Support in the implementation of customer service strategies.
• Support the Manager in overseeing the department’s operations in process flow of customer service
• Answer phone, email, and face-to-face customer enquiries
• Direct customers to online resources
• Create and maintain reports on customer interactions
• Update customer records in the system, including notes about conversations and outcomes
• Present ideas for improving customer care
• Develop customer rapport
• Encourage customers to complete satisfaction surveys
• Make recommendations to managers to improve customer experience
• Identify customer need , expectations, and deliver service request to ensure effective service
• Ensure to achieve first contact resolution for each customer request
• Deliver outstanding customer service and support customer relation activities
• Conduct different research to identify opportunities to enhance the customer service of the Bank
• Organize appropriate identification and database of customer to appropriately serve customer
• Collaborate with managers in preparing different event that enhance customer experience

Job Requirement

BSc/BA in marketing, Management, Business administration or relevant fields of study with 3.5 years of relevant work experience